Spa Manager

Placements24; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Staff discounts on services and retail

Job summary

Placements24 in Johannesburg, Gauteng, seeks an experienced Spa Manager to lead operations of a premier wellness destination. Drive staff leadership, client services, financial performance, and upkeep of peak luxury standards.

The role emphasizes treating clients exceptionally, mentoring therapists, and growing the spa's brand in a high-end market. The ideal candidate has passion for beauty and wellness, strong leadership, and a proven ability to manage a luxury service environment in

Qualifications

• Proven experience as Spa Manager or Assistant Spa Manager in a high-end spa or salon.
• Deep knowledge of spa treatments, beauty therapies and wellness practices.
• Strong leadership, team management and people skills.
• Excellent customer service and communication abilities.
• Experience with spa management software and POS systems.
• Solid understanding of budgeting and P&L analysis.

Responsibilities

• Manage daily spa operations ensuring seamless service delivery and client satisfaction.
• Recruit, train, schedule and supervise spa therapists and front desk staff.
• Develop service protocols and treatment standards for quality and consistency.
• Oversee inventory management including supplies and stock control.
• Manage budget, P&L, and financial reporting with revenue and cost oversight.
• Develop and execute marketing strategies to attract and retain clients.
• Ensure compliance with health, safety and sanitation regulations.
• Handle client inquiries, complaints and feedback professionally.
• Maintain the spa's aesthetic and tranquil atmosphere.

Skills

Leadership

Customer service

Staff management

Interpersonal skills

Communication

Financial understanding

Tools

Spa management software

POS systems

Job description

About the Role

Our client, a premier wellness destination in Johannesburg, Gauteng, is seeking an experienced and charismatic Spa Manager to lead their operations. This pivotal role involves overseeing all aspects of the spa, including staff management, client services, financial performance, and maintaining the highest standards of therapeutic treatments and ambiance. You will be responsible for driving business growth, ensuring exceptional client experiences, and fostering a positive and productive environment for the spa team. The ideal candidate will have a passion for the beauty and wellness industry, strong leadership skills, and a proven ability to manage a luxury service environment. Join us in Johannesburg and elevate the spa experience.

Key Responsibilities

• Manage daily spa operations, ensuring seamless service delivery and client satisfaction.
• Recruit, train, schedule, and supervise spa therapists and front desk staff.
• Develop and implement service protocols and treatment standards to ensure quality and consistency.
• Oversee inventory management, including ordering supplies and managing retail product stock.
• Manage the spa's budget, P&L, and financial reporting, identifying opportunities for revenue enhancement and cost control.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle client inquiries, complaints, and feedback in a professional and timely manner.
• Maintain the aesthetic appeal and tranquil atmosphere of the spa.

Requirements

• Proven experience as a Spa Manager or Assistant Spa Manager in a high-end spa or salon environment.
• In-depth knowledge of spa treatments, beauty therapies, and wellness practices.
• Strong leadership, team management, and interpersonal skills.
• Excellent customer service and communication abilities.
• Experience with spa management software and POS systems.
• Solid understanding of financial management, budgeting, and P&L analysis.
• Aesthetic sensibility and a commitment to creating a luxurious client experience.
• Knowledge of health and safety regulations relevant to the wellness industry.
• Ability to work flexible hours, including evenings and weekends as needed.

Benefits

Our client offers a competitive salary, commission opportunities based on spa performance, and a generous benefits package including health insurance and staff discounts on services and products. They provide ongoing professional development and opportunities for career advancement. This role is based in a prime location in Johannesburg, Gauteng, offering a vibrant work environment. You will be part of a supportive team dedicated to excellence in the beauty and wellness sector. Join us in Johannesburg and lead a team committed to providing exceptional spa experiences.