Spa Manager & Operations Lead

Placements24; Vereeniging; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Competitive salary package with incent

Professional development and training

Discounts on spa services and retail

Job summary

Placements24 is seeking a dynamic Spa Manager & Operations Lead for a premier luxury spa in Vereeniging, Gauteng. You will oversee all spa operations, ensure exceptional client service, manage staff, and drive financial performance to sustain a prestigious guest experience.

The role requires strong leadership, extensive spa knowledge, and the ability to develop strategic business plans. Flexible hours with weekend availability are expected in a high-end wellness setting.

Qualifications

• Minimum 5 years of experience in spa management or senior leadership in hospitality/beauty.
• Proven track record in operations, staff supervision and financial oversight.
• Strong knowledge of spa treatments, therapies and product lines.

Responsibilities

• Manage day-to-day spa operations including staff scheduling, bookings and service delivery.
• Lead, train and motivate the spa team to maintain high performance.
• Develop and implement strategic plans to achieve revenue and profitability goals.
• Oversee inventory, budgets and supplier relationships.

Skills

Leadership

Operational management

Staff supervision

Financial oversight

Spa management software

Marketing strategies

Problem solving

Guest service

Education

Business or Hospitality management degree

Tools

Spa management software

Microsoft Office

Job description

About the Role

A leading luxury spa situated in Vereeniging , Gauteng , is seeking an experienced and dynamic Spa Manager & Operations Lead . This pivotal role demands a blend of exceptional leadership, operational expertise, and a deep understanding of the beauty and wellness industry. You will be responsible for overseeing all aspects of spa operations, ensuring the highest standards of client service, staff management, and financial performance. The ideal candidate is a highly organized, results-oriented professional with a passion for creating serene and luxurious guest experiences. This is an exciting opportunity to manage a prestigious facility and drive its continued success in the competitive Vereeniging market.

Key Responsibilities

• Manage day-to-day spa operations, including staff scheduling, client bookings, and service delivery.
• Lead, train, motivate, and manage the spa team, fostering a positive and high-performing work environment.
• Develop and implement strategic business plans to achieve revenue and profitability goals.
• Oversee inventory management, including ordering supplies, retail stock, and managing budgets.
• Ensure all services and treatments meet the highest standards of quality, safety, and client satisfaction.
• Implement and maintain strict hygiene and safety protocols throughout the spa.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Manage client relationships, addressing any concerns or feedback promptly and professionally.
• Monitor financial performance, including revenue, expenses, and profitability, and report to senior management.
• Stay abreast of industry trends, new treatments, and competitor activities to maintain a competitive edge.

Requirements

• Minimum of 5 years of experience in spa management or a senior leadership role within the hospitality or beauty industry.
• Proven track record in operational management, staff supervision, and financial oversight.
• Strong understanding of spa treatments, therapies, and product lines.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in spa management software and standard business applications.
• Ability to develop and implement effective marketing and sales strategies.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• A passion for guest service and creating exceptional wellness experiences.
• Must be available to work flexible hours, including weekends and some public holidays.
• Reside in or be willing to relocate to Vereeniging , Gauteng .
• Relevant qualifications in business management, hospitality, or a related field are advantageous.

Benefits

• Our client offers a competitive salary package, commensurate with experience and qualifications, along with performance-based incentives.
• Opportunities for professional development and advanced training in spa management and leadership are provided.
• Employees enjoy generous discounts on spa services and retail products.
• You will work in a luxurious and well-equipped environment with a dedicated and professional team.
• This role offers significant responsibility and the opportunity to make a substantial impact on the success of a prestigious spa located in Vereeniging , Gauteng .