Spa Manager & Wellness Director

Placements24; Bloemfontein; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Executive salary package

Health benefits

Professional development

Employee discounts

Access to hotel amenities

Job summary

Placements24 in Welkom, Free State is seeking a Spa Manager & Wellness Director to lead all spa operations and guest experiences in a luxury hotel setting.

You will curate innovative spa menus, oversee a team of therapists, and drive profitability while maintaining the highest service standards. Strong leadership and strategic vision are essential.

Qualifications

• Minimum 5 years in spa management or similar leadership role.
• Proven budget management, P&L responsibility, and strategic planning.
• Strong knowledge of spa operations, treatments, and product lines.
• Excellent leadership, communication, and interpersonal abilities.
• Experience in staff development and performance management.

Responsibilities

• Oversee daily spa operations: scheduling, supervision, inventory.
• Develop and execute strategic plans to grow spa revenue and profitability.
• Curate and update spa menus with trends and guest preferences.
• Recruit, train, mentor, and evaluate spa staff for high performance.
• Maintain spa facilities to ensure a tranquil, hygienic environment.
• Manage budget, expenses, payroll, and revenue forecasting.
• Ensure health and safety compliance across the spa site.
• Develop marketing strategies to promote spa services to guests and locals.
• Maintain supplier relationships and inventory control.
• Monitor guest feedback and implement improvements to drive satisfaction and loyalty.
• Act as a brand ambassador embodying wellness and luxury.

Skills

Leadership

Communication

Interpersonal skills

Staff training

Budget management

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Spa management software

Job description

About the Role

Our client, a luxury boutique hotel situated in the serene landscape of Welkom, Free State , is seeking an accomplished and visionary Spa Manager & Wellness Director . This leadership role is responsible for overseeing all aspects of the spa and wellness operations, ensuring the delivery of exceptional guest experiences and driving business growth. You will curate and implement innovative spa menus, manage a team of skilled therapists, and maintain the highest standards of service and operational efficiency. The ideal candidate will possess a strong understanding of spa management, a passion for holistic wellness, and a proven ability to lead and inspire a team. This position is crucial for enhancing the hotel's reputation as a premier destination for relaxation and rejuvenation in the Welkom, Free State region.

Key Responsibilities

• Manage daily spa operations, including scheduling, staff supervision, and inventory control.
• Develop and execute strategic business plans to increase spa revenue and profitability.
• Curate and update spa treatment menus, incorporating new trends and guest preferences.
• Recruit, train, mentor, and evaluate spa staff to ensure high performance and excellent guest service.
• Oversee the maintenance of spa facilities, ensuring a clean, tranquil, and aesthetically pleasing environment.
• Manage the spa's budget, including expenses, payroll, and revenue forecasting.
• Ensure compliance with all health, safety, and hygiene regulations.
• Develop and implement marketing strategies to promote spa services to hotel guests and the local community.
• Maintain strong relationships with suppliers and manage product inventory effectively.
• Monitor guest feedback and implement measures to enhance satisfaction and loyalty.
• Act as a brand ambassador, embodying the values of wellness and luxury.

Requirements

• A minimum of 5 years of progressive experience in spa management or a similar leadership role within the hospitality or wellness industry.
• Proven track record in budget management, P&L responsibility, and strategic planning.
• Strong understanding of spa operations, treatment protocols, and product knowledge.
• Excellent leadership, communication, and interpersonal skills.
• Experience in staff training, development, and performance management.
• Knowledge of relevant health, safety, and licensing regulations.
• A passion for wellness and a commitment to delivering exceptional guest service.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work flexible hours, including weekends and public holidays as required in Welkom, Free State .
• Proficiency in spa management software.

Benefits

• Our client offers a competitive executive salary package, commensurate with experience and qualifications, along with attractive performance-based bonuses.
• Comprehensive health and wellness benefits are included.
• Opportunities for professional development and advanced training in spa management and luxury service standards are provided.
• You will have the chance to shape the future of a prestigious spa facility and lead a dedicated team.
• Access to hotel amenities and employee discounts are also part of the package.
• This is a career-defining opportunity for a seasoned professional to make a significant impact in the heart of Welkom, Free State 's burgeoning wellness sector.