Senior Spa Manager & Wellness Director

Placements24; Polokwane; Vor Ort; ZAR 900.000 - 1.700.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Accommodation assistance

Retirement benefits

Discounts on resort services

Zusammenfassung

Placements24 is seeking a Senior Spa Manager & Wellness Director for a luxury resort in Polokwane, Limpopo. Lead operations, elevate guest experiences, drive revenue, and shape wellness offerings in a high-end environment.

The role requires a proven luxury spa background, strong leadership, and strategic vision to inspire the team and deliver exceptional service.

Qualifikationen

• A relevant qualification in Hospitality Management, Spa Management, or a related field.
• Minimum 6 years of progressive spa and wellness management experience in luxury environments.
• Proven track record in financial management, P&L responsibility, and operational efficiency.
• Exceptional leadership, communication, and interpersonal skills.
• Strong knowledge of spa treatments, therapies, and wellness modalities.
• Ability to work under pressure and manage multiple priorities.

Aufgaben

• Oversee day-to-day spa operations, staffing, scheduling and resources.
• Develop strategic plans to enhance profitability and service excellence.
• Recruit, train, motivate, and evaluate spa staff to high standards.
• Manage inventory, stock levels, and cost controls.
• Maintain treatment protocols and service standards across departments.
• Ensure health, safety and hygiene regulations are met.
• Oversee budget, financial reporting, and revenue forecasting.
• Create and execute marketing campaigns to attract clients.
• Build relationships with vendors and negotiate favorable terms.
• Research and implement new wellness trends and treatments.

Kenntnisse

Spa Management

Leadership

Budgeting

Staff Training

Customer Experience

Ausbildung

Hospitality / Spa Management Degree

Tools

Spa Management Software

Financial Forecasting

Jobbeschreibung

About the Role

Our client, a luxury resort and spa nestled in the scenic surroundings of Polokwane, Limpopo , is seeking an experienced and visionary Senior Spa Manager & Wellness Director. This pivotal role is responsible for overseeing all aspects of spa operations, from staff management and client experience to financial performance and strategic development. The ideal candidate will possess a strong background in luxury spa management, a passion for holistic wellness, and exceptional leadership skills. You will be tasked with elevating the spa's offerings, ensuring the highest standards of service delivery, and driving revenue growth. This is a hands‑on position requiring a dedicated individual who can inspire the team, foster a serene and therapeutic environment, and contribute significantly to the resort's overall success. The role demands a deep understanding of wellness trends and a commitment to providing unparalleled guest experiences within the vibrant Polokwane region.

Key Responsibilities

• Manage day-to-day spa operations, including scheduling, staff supervision, and resource allocation.
• Develop and implement strategic business plans to enhance profitability and service excellence.
• Recruit, train, motivate, and evaluate spa staff, ensuring a high level of performance and professionalism.
• Oversee inventory management, including ordering supplies, managing stock levels, and controlling costs.
• Develop and maintain exceptional treatment protocols and service standards across all spa departments.
• Ensure compliance with all health, safety, and hygiene regulations.
• Manage the spa's budget, financial reporting, and revenue forecasting.
• Create and execute innovative marketing and promotional campaigns to attract and retain clients.
• Build strong relationships with vendors and suppliers, negotiating favorable terms.
• Continuously research and implement new wellness trends and treatments to keep the spa offerings cutting‑edge.
• Deliver exceptional customer service, resolving client issues promptly and effectively.

Requirements

• A relevant qualification in Hospitality Management, Spa Management, or a related field.
• Minimum of 6 years of progressive experience in spa and wellness management, preferably in a luxury environment.
• Proven track record in financial management, P&L responsibility, and operational efficiency.
• Exceptional leadership, communication, and interpersonal skills.
• Strong understanding of various spa treatments, therapies, and wellness modalities.
• Knowledge of marketing principles and experience in developing promotional strategies.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficiency in spa management software and standard office applications.
• A passion for wellness, client satisfaction, and team development.
• Must be willing to work flexible hours, including weekends and public holidays, in Polokwane, Limpopo .

Benefits

• Highly competitive annual salary package up to ZAR .
• Comprehensive health insurance and retirement benefits.
• Accommodation assistance may be provided.
• Opportunity to lead a prestigious spa in a beautiful resort setting.
• Professional development and growth opportunities within the hospitality sector.
• Generous discounts on resort services and amenities.
• A dynamic and rewarding work environment in Polokwane .