Senior Spa Operations Manager

Placements24; Benoni; Sur place; ZAR 700 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical, dental, and vision insurance

Generous paid time off

Discounts on spa services and products

Professional development opportunities

Prestigious work environment

Performance incentives

Résumé du poste

Placements24 is seeking a Senior Spa Operations Manager for a flagship luxury spa in Benoni, Gauteng. The role requires leading a team of therapists, receptionists, and support staff to deliver exceptional client experiences on-site.

The ideal candidate has extensive spa operations experience, strong budgeting and P&L skills, and a passion for luxury hospitality. This senior role offers growth opportunities within a renowned establishment.

Qualifications

• 7+ years in spa management, with 3+ in a senior role.
• Bachelor’s degree in Hospitality, Business, or related field.
• Proven P&L, budgeting, and forecasting experience.
• Strong leadership and team development skills.
• Knowledge of luxury service standards.

Responsabilités

• Oversee daily spa operations and client satisfaction.
• Lead and develop spa staff including therapists and front desk.
• Manage spa budget, forecasting and revenue strategies.
• Control inventory of products, linens, and supplies.
• Maintain cleanliness, hygiene, and presentation standards.
• Collaborate with marketing on promotions.
• Stay updated on industry trends and treatments.
• Ensure health, safety, and licensing compliance.

Connaissances

Staff leadership

P&L management

Budget forecasting

Operations management

Customer service

Spa industry knowledge

Vendor relations

Formation

Bachelor's degree in Hospitality or Business

Outils

Spa software

POS systems

Description du poste

About the Role

Our client operates a luxurious, award-winning spa and is looking for a highly experienced and dynamic Senior Spa Operations Manager to oversee its flagship location in Benoni, Gauteng, ZA . This is a full-time, on-site position that demands exceptional leadership, a keen understanding of luxury hospitality, and a passion for delivering unparalleled client experiences. The Senior Spa Operations Manager will be responsible for the day-to-day management of all spa operations, including staff management, budget control, inventory, client services, and ensuring adherence to the highest standards of service and cleanliness. You will lead a team of therapists, receptionists, and support staff, fostering a positive and productive work environment. If you have a proven track record in luxury spa management and a commitment to excellence, this is an incredible opportunity to lead and grow within a renowned establishment.

Key Responsibilities

• Oversee all daily spa operations, ensuring seamless service delivery and optimal client satisfaction.


• Manage, train, mentor, and motivate a diverse team of spa professionals, including aestheticians, therapists, and front desk staff.


• Develop and manage the spa's operational budget, including forecasting, expense control, and revenue generation strategies.


• Control inventory of spa products, linens, and supplies, managing ordering, receiving, and storage to ensure adequate stock levels.


• Implement and maintain rigorous standards for cleanliness, hygiene, and presentation throughout the spa facilities.


• Develop and execute strategic plans to enhance service offerings, drive revenue growth, and improve operational efficiency.


• Ensure compliance with all health, safety, and licensing regulations applicable to spa operations.


• Manage client relationships, handle feedback and complaints, and implement service recovery strategies.


• Collaborate with marketing teams to develop promotional campaigns and enhance the spa's brand presence.


• Stay abreast of industry trends, new treatments, and technologies to maintain a competitive edge.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.


• A minimum of 7 years of progressive experience in spa management, with at least 3 years in a senior leadership role within a luxury spa environment.


• Demonstrated experience in P&L management, budgeting, and financial forecasting for spa operations.


• Proven ability to lead, motivate, and develop a team of spa professionals.


• In-depth knowledge of spa treatments, products, and current industry trends.


• Exceptional customer service and interpersonal skills, with a talent for creating memorable client experiences.


• Strong understanding of health, safety, and hygiene regulations relevant to spas.


• Proficiency in spa management software and point-of-sale (POS) systems.


• Excellent problem-solving and decision-making abilities.


• A passion for wellness, beauty, and the luxury hospitality industry.

Benefits

• Highly competitive salary and performance-based bonuses.


• Comprehensive medical, dental, and vision insurance coverage.


• Generous paid time off, including vacation and sick leave.


• Significant discounts on spa services and retail products.


• Opportunities for professional development and career advancement within the luxury hospitality sector.


• A prestigious work environment with a dedicated and professional team.


• Performance incentives and recognition programs.