Spa and Wellness Manager

Placements24; Mbombela (Nelspruit); On-site; ZAR 400,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Discounts on spa services

Job summary

Placements24 in Mpumalanga seeks an experienced Spa and Wellness Manager to oversee operations of a luxury spa in Nelspruit. You will lead therapists, design treatment menus, manage budgets, and ensure exceptional guest experiences while maintaining high hygiene standards.

The role requires strong leadership, spa knowledge, and the ability to drive revenue in a premium hotel environment within the Mpumalanga tourism region.

Qualifications

• Minimum of 5 years in spa management or a senior role in a luxury spa.
• Qualification in aesthetic therapy or massage therapy is essential.
• Proven leadership and team management skills.
• Strong knowledge of spa operations and product knowledge.
• Excellent budgeting and revenue generation abilities.
• Exceptional customer service and interpersonal communication.

Responsibilities

• Manage daily spa operations and guest service.
• Develop, market, and deliver a spa treatment menu.
• Lead, train, and motivate spa staff.
• Manage spa scheduling and optimize facility utilization.
• Control inventory and procure supplies.
• Develop and manage budget, driving revenue.
• Ensure hygiene, safety and sanitation standards.
• Maintain client records and track guest feedback.
• Collaborate with hotel management to integrate spa services.
• Stay informed on spa and wellness industry trends.

Skills

Leadership

Team management

Budgeting

Customer service

Spa operations

Revenue generation

Interpersonal skills

Education

Aesthetic therapy

Massage therapy

Tools

Spa software

Booking platforms

Job description

About the Role

Our client, a luxurious boutique hotel in Nelspruit, Mpumalanga , renowned for its tranquil spa and wellness offerings, is seeking an experienced and passionate Spa and Wellness Manager. This role is responsible for overseeing all aspects of the spa's operations, ensuring an exceptional experience for guests seeking relaxation and rejuvenation. You will lead a team of therapists, manage treatment protocols, maintain inventory, drive revenue, and uphold the highest standards of service and hygiene. The ideal candidate will possess a deep knowledge of spa treatments, wellness therapies, and a flair for creating serene and inviting environments within the Mpumalanga region's growing tourism sector. This position requires strong management skills and a commitment to holistic well-being.

Key Responsibilities Manage the daily operations of the spa and wellness center, ensuring efficiency and superior guest service. Develop, market, and deliver a comprehensive menu of spa treatments and wellness programs. Lead, train, and motivate spa staff, fostering a positive and professional team environment. Manage spa scheduling, ensuring adequate coverage and optimal utilization of facilities and staff. Control spa inventory, including retail products and professional supplies, and manage procurement. Develop and manage the spa's budget, driving revenue growth and profitability. Ensure strict adherence to all hygiene, safety, and sanitation standards. Maintain client records and manage guest feedback to continuously improve service offerings. Collaborate with hotel management to integrate spa services into overall guest experiences and promotions. Stay abreast of the latest trends and innovations in the spa and wellness industry. Requirements Minimum of 5 years of experience in spa management or a senior role within a luxury spa environment. A relevant qualification in aesthetic therapy, massage therapy, or a related field is essential. Proven leadership and team management skills. Strong understanding of spa operations, treatment protocols, and product knowledge. Excellent financial management skills, including budgeting and revenue generation strategies. Exceptional customer service and interpersonal communication skills. Knowledge of spa software systems and booking platforms. Ability to work flexible hours, including weekends and public holidays, to cater to guest needs in Nelspruit . A passion for wellness, health, and providing transformative guest experiences. Understanding of the hospitality and tourism landscape in Mpumalanga . Benefits

Our client offers a competitive salary package, inclusive of performance-based incentives. Benefits include medical aid, a retirement fund, and generous discounts on spa treatments, retail products, and hotel services. This role presents a unique opportunity to shape the wellness offering at a prestigious hotel and contribute to the vibrant tourism industry. Professional development in the wellness field is encouraged and supported.