Spa Manager and Wellness Operations Lead

Placements24; Polokwane; Hybrid; ZAR 720,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Bonuses tied to profitability

Health and wellness benefits

Professional development

Spa service discounts

Job summary

Placements24 is seeking an experienced Spa Manager and Wellness Operations Lead for a premier spa in Polokwane, Limpopo. You will oversee all spa operations, lead a diverse team, and ensure exceptional guest experiences across treatments and services.

The role requires a strong background in spa management, leadership, and a solid understanding of wellness therapies, with a focus on revenue growth and compliance with safety standards. This is a full-time position in Polokwane.

Qualifications

• Minimum of 5 years of progressive experience in spa management or senior spa leadership.
• Proven experience in managing teams, operations, and financial performance within the wellness industry.
• Strong understanding of various spa treatments, therapies, and wellness modalities.
• Excellent leadership, communication, and interpersonal skills.
• Experience with spa management software and POS systems.
• Knowledge of health, safety, and sanitation regulations.
• Ability to develop and implement strategic operational plans.
• Willingness to work flexible hours, including weekends and public holidays in Polokwane.

Responsibilities

• Manage day-to-day spa operations and service delivery.
• Lead, train, and motivate a team of therapists, receptionists, and support staff.
• Develop and implement high standards for client service and guest satisfaction.
• Oversee treatment protocols and quality control.
• Manage spa scheduling, appointments, and bookings.
• Control inventory and oversee retail product sales.
• Develop and manage the spa budget and revenue goals.
• Ensure compliance with health, safety, and hygiene regulations.
• Implement marketing and promotional strategies to attract clients.
• Monitor financial performance and report to senior management.

Skills

Spa management

Team leadership

Customer service

Budget management

Health & safety knowledge

Tools

Spa management software

POS systems

Job description

About the Role

Our client, a luxury spa and wellness retreat, is seeking a highly experienced and results-oriented Spa Manager and Wellness Operations Lead for their premier location in Polokwane, Limpopo. This leadership position is responsible for overseeing all aspects of spa operations, including staff management, client services, treatment protocols, inventory control, and financial performance. The ideal candidate will possess a strong background in spa management, a deep understanding of wellness therapies, and exceptional leadership and customer service skills. You will be instrumental in maintaining the spa's reputation for excellence, driving revenue, and ensuring a seamless and luxurious experience for all guests. This role requires a strategic thinker who can manage operations efficiently while fostering a positive and motivated team environment in Polokwane.

Key Responsibilities

• Manage day-to-day spa operations, ensuring smooth and efficient service delivery.
• Lead, train, and motivate a team of spa therapists, receptionists, and support staff.
• Develop and implement high standards for client service and guest satisfaction.
• Oversee treatment protocols, ensuring quality and adherence to best practices.
• Manage spa scheduling, appointments, and client bookings.
• Control inventory, manage supplies, and oversee retail product sales.
• Develop and manage the spa's budget, focusing on revenue generation and cost control.
• Ensure compliance with all health, safety, and hygiene regulations.
• Implement marketing and promotional strategies to attract and retain clients.
• Monitor financial performance and prepare regular reports for senior management.

Requirements

• Minimum of 5 years of progressive experience in spa management or a senior spa leadership role.
• Proven experience in managing teams, operations, and financial performance within the wellness industry.
• Strong understanding of various spa treatments, therapies, and wellness modalities.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in customer service excellence and conflict resolution.
• Experience with spa management software and POS systems.
• Knowledge of health, safety, and sanitation regulations.
• Ability to develop and implement strategic operational plans.
• Flexibility to work flexible hours, including weekends and public holidays, as needed in Polokwane.
• A passion for wellness and creating exceptional guest experiences.

Benefits

• Highly competitive annual salary of ZAR.
• Performance-based bonuses and incentives tied to spa profitability.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and advanced management training.
• Significant discounts on spa services and retail products.
• A leadership role within a reputable luxury spa in Polokwane.
• Potential for career advancement within the company's portfolio.
• Supportive and collaborative work environment.