Senior Spa Operations Manager

Placements24; Pretoria; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Spa service discounts

Job summary

Placements24 is seeking an experienced Senior Spa Operations Manager for a luxury retreat in Pretoria, Gauteng. You will oversee all spa operations, lead staff, optimize service delivery, manage budgets and inventories, and drive profitability.

The role requires strong leadership, deep spa knowledge, and a proven track record in high-end hospitality, with a focus on enhancing guest experiences and the spa’s reputation.

Qualifications

• 6+ years of progressive spa management experience.
• Strong leadership and team management skills.
• Financial acumen with budgeting and P&L experience.
• Excellent understanding of spa services, treatments, and product lines.
• Proven superior customer service and interpersonal communication.

Responsibilities

• Oversee the daily operations of the spa, ensuring seamless service delivery and guest satisfaction.
• Manage, train, and mentor spa staff, including therapists, receptionists, and supervisors.
• Develop and implement operational policies and procedures to ensure efficiency and service excellence.
• Manage spa budgets, financial performance, and revenue forecasting.
• Control inventory of spa products and supplies, managing procurement and stock levels.
• Ensure the spa environment is impeccably maintained, adhering to the highest standards of cleanliness and aesthetics.
• Develop and execute marketing and promotional strategies in collaboration with the marketing team.
• Monitor industry trends and competitor activities to identify opportunities for service enhancement and business growth.
• Handle guest feedback and resolve any service-related issues promptly and professionally.
• Ensure compliance with all health, safety, and licensing regulations.

Skills

Leadership

Staff management

Customer service

Financial acumen

Spa services knowledge

Communication

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Spa management software

Microsoft Office

Job description

About the Role

Our client, a luxurious wellness retreat situated in the scenic surroundings of Pretoria, Gauteng , is seeking a highly motivated and experienced Senior Spa Operations Manager. This critical role involves overseeing all aspects of spa operations, ensuring the delivery of exceptional guest experiences, and driving profitability. You will be responsible for managing staff, optimizing service delivery, maintaining inventory, and implementing strategic initiatives to enhance the spa's reputation and revenue. The ideal candidate possesses strong leadership skills, a deep understanding of spa and wellness services, and a proven track record in operational management within a high-end hospitality environment. This position offers an excellent opportunity to lead a dedicated team and contribute to the continued success of a renowned wellness destination in Pretoria, Gauteng .

Key Responsibilities

• Oversee the daily operations of the spa, ensuring seamless service delivery and guest satisfaction.
• Manage, train, and mentor spa staff, including therapists, receptionists, and supervisors.
• Develop and implement operational policies and procedures to ensure efficiency and service excellence.
• Manage spa budgets, financial performance, and revenue forecasting.
• Control inventory of spa products and supplies, managing procurement and stock levels.
• Ensure the spa environment is impeccably maintained, adhering to the highest standards of cleanliness and aesthetics.
• Develop and execute marketing and promotional strategies in collaboration with the marketing team.
• Monitor industry trends and competitor activities to identify opportunities for service enhancement and business growth.
• Handle guest feedback and resolve any service-related issues promptly and professionally.
• Ensure compliance with all health, safety, and licensing regulations.

Requirements

• A minimum of 6 years of progressive experience in spa management or a related field within the luxury hospitality industry.
• Proven leadership and team management skills, with the ability to motivate and inspire staff.
• Strong financial acumen and experience managing budgets and P&L statements.
• Excellent understanding of spa services, treatments, and product lines.
• Exceptional customer service and interpersonal communication skills.
• Proficiency in spa management software and Microsoft Office Suite.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work flexible hours, including weekends and public holidays, as required.
• A problem-solving mindset and the ability to remain calm under pressure.
• A passion for wellness and creating memorable guest experiences in Pretoria, Gauteng .

Benefits

• Our client offers a highly competitive salary package, alongside comprehensive benefits including medical aid, retirement contributions, and substantial discounts on spa services and accommodation.
• This role provides significant opportunities for professional growth and advancement within a respected brand.
• You will be part of a supportive and dynamic team in the beautiful Pretoria, Gauteng region.
• Enjoy working in a sophisticated environment where your contributions to guest satisfaction and operational excellence are highly valued.