Social Media Community Manager (E-commerce)

Placements24; Durban; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Durban-based role

Medical aid and other benefits

Professional development and training

Supportive team culture

Impact on customer satisfaction and品牌

Job summary

Placements24 in Durban seeks a Social Media Community Manager to grow and nurture our online community for an e-commerce brand. You will be the voice across platforms, respond to inquiries, and foster meaningful relationships with customers and advocates.

You will monitor feedback, identify influencers, and collaborate with marketing and support teams to maintain consistent messaging. This on-site role requires excellent English communication and a passion for e-commerce community growth.

Qualifications

• Proven experience as a Social Media Community Manager or similar role in e-commerce.
• Excellent written and verbal communication skills in English.
• Ability to engage with diverse audiences and build positive relationships.
• Experience with social media monitoring and management tools (Hootsuite, Sprout Social, Brandwatch).

Responsibilities

• Develop and implement strategies for community engagement across all social media platforms.
• Monitor social media channels for brand mentions, customer feedback, and relevant conversations.
• Respond promptly and professionally to comments, messages, and inquiries, acting as a primary point of contact.
• Foster a positive and engaging online community environment, encouraging interaction and user-generated content.
• Identify and engage with brand advocates and influencers within the community.
• Manage online reputation and address customer concerns or negative feedback constructively.
• Collaborate with marketing and customer service teams to ensure consistent brand messaging and customer support.
• Track and report on community engagement metrics, sentiment analysis, and key performance indicators.
• Stay informed about social media trends, platform updates, and best practices for community management.
• Organize and execute online community events, contests, and Q&A sessions.

Skills

Social media management

E-commerce experience

Community engagement

English communication

Tools

Hootsuite

Sprout Social

Brandwatch

Job description

About the Role

Our client, a dynamic and innovative e-commerce business based in Durban, is actively seeking a passionate Social Media Community Manager to foster and grow their online community. In this on-site role, you will be the voice of the brand across various social media channels, engaging with customers, responding to inquiries, and building meaningful relationships. You will be responsible for moderating discussions, managing user-generated content, and identifying opportunities to enhance brand loyalty and customer advocacy. The ideal candidate possesses exceptional communication skills, a deep understanding of social media dynamics, and a genuine enthusiasm for the e-commerce industry. Working from our Durban office, you will be an integral part of a team dedicated to delivering outstanding customer experiences and driving brand growth through strategic community engagement.

Key Responsibilities

• Develop and implement strategies for community engagement across all social media platforms.
• Monitor social media channels for brand mentions, customer feedback, and relevant conversations.
• Respond promptly and professionally to comments, messages, and inquiries, acting as a primary point of contact.
• Foster a positive and engaging online community environment, encouraging interaction and user-generated content.
• Identify and engage with brand advocates and influencers within the community.
• Manage online reputation and address customer concerns or negative feedback constructively.
• Collaborate with marketing and customer service teams to ensure consistent brand messaging and customer support.
• Track and report on community engagement metrics, sentiment analysis, and key performance indicators.
• Stay informed about social media trends, platform updates, and best practices for community management.
• Organize and execute online community events, contests, and Q&A sessions.

Requirements

• Proven experience as a Social Media Community Manager or similar role, preferably within the e-commerce sector.
• Excellent written and verbal communication skills in English.
• Strong understanding of major social media platforms (Facebook, Instagram, Twitter, TikTok, etc.) and their respective community dynamics.
• Demonstrated ability to engage with diverse audiences and build positive relationships.
• Experience with social media monitoring and management tools (e.g., Hootsuite, Sprout Social, Brandwatch).
• Customer-centric mindset with strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of attention to detail and organizational skills.
• Passion for e-commerce and building online communities.
• Must be able to work full-time from our Durban office.

Benefits

• Competitive annual salary.
• Opportunity to work in a vibrant and growing e-commerce company in Durban.
• Comprehensive medical aid and other benefits.
• Professional development and training opportunities.
• Be part of a supportive and creative team culture.
• Direct impact on customer satisfaction and brand perception.
• Access to industry events and networking opportunities.