Social Media and Community Manager

Placements24; Durban; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Professional growth and training in (d

Job summary

Placements24 in Durban seeks a vibrant Social Media and Community Manager to grow its online community. You will be the voice of the brand across Facebook, Instagram, TikTok and LinkedIn, creating content and fostering meaningful interactions that build loyalty and drive traffic to the website.

The role requires creative thinking, excellent communication skills, and a strategic approach to community building in an e-commerce environment.

Qualifications

• Proven experience in social media marketing and community building.
• Content creation and management across platforms.
• Excellent written and verbal communication with strong brand voice.

Responsibilities

• Develop and execute a comprehensive social media strategy across platforms.
• Create, curate and manage engaging content (text, images, video).
• Monitor channels for trends and feedback; engage with the community.
• Collaborate with marketing to align social with campaigns.
• Track performance metrics and report insights for optimization.

Skills

Social media strategy

Content creation

Brand voice

Analytics tools

Tools

Hootsuite

Buffer

Analytics platforms

Job description

About the Role

Our client seeks a vibrant and engaging Social Media and Community Manager to foster and grow their online community in Durban . You will be the voice of the brand across various social platforms, responsible for creating compelling content, fostering meaningful interactions, and building a loyal customer base. This role is perfect for a creative individual with a passion for social media, excellent communication skills, and a strategic approach to community building within the e-commerce domain. You will play a crucial role in enhancing brand engagement, driving website traffic, and supporting overall marketing objectives.

Key Responsibilities

• Develop and execute a comprehensive social media strategy across platforms like Facebook, Instagram, Twitter, LinkedIn, and TikTok.
• Create, curate, and manage engaging, high-quality content (including text, images, and video) that aligns with brand voice and marketing goals.
• Monitor social media channels for industry trends, customer feedback, and opportunities for engagement.
• Respond to comments, messages, and inquiries in a timely and professional manner, fostering positive community interactions.
• Track and analyze social media performance metrics, reporting on key insights and suggesting optimizations.
• Collaborate with the marketing team to ensure social media efforts are integrated with broader campaigns and promotional activities.

Requirements

• Proven experience as a Social Media Manager or similar role, with a focus on social media marketing and community building.
• Demonstrable experience in content creation and management for various social media platforms.
• Excellent written and verbal communication skills, with a strong understanding of brand voice and tone.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer) and analytics platforms.
• Knowledge of current social media trends and best practices, particularly within the e-commerce industry.
• Ability to work independently and as part of a team, managing multiple tasks in a fast-paced environment.

Benefits

• Competitive annual salary based on experience and qualifications.
• Hybrid work arrangement offering a balance between office and remote work.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and training in digital marketing.
• A dynamic and creative work environment in beautiful Durban .