Social Media and Community Manager

Placements24; Sandton; On-site; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Medical benefits

Staff discounts

Professional growth

Job summary

Placements24 in Sandton seeks a skilled Social Media and Community Manager to build and nurture online communities. You will engage customers, respond to inquiries, and shape the brand voice across Instagram, Facebook, Twitter, and TikTok, driving engagement and loyalty.

The ideal candidate excels in content creation, social listening, crisis management, and analytics, with 2–4 years of relevant experience in e‑commerce or similar fields. This role is on-site in the Sandton area.

Qualifications

• Bachelor’s degree or equivalent in Marketing, Communications, PR or related field.
• Experience in managing social communities and creating engaging content.
• Proficiency with social media platforms and analytics tools.

Responsibilities

• Develop and implement social media strategies to increase brand awareness and engagement across platforms.
• Create, curate, and schedule content (posts, stories, reels, videos) aligned with brand voice.
• Monitor channels, respond to inquiries, and foster positive conversations.
• Engage with the online community through polls, Q&A sessions, and interactive initiatives.
• Utilize social listening to track sentiment and identify trends.

Skills

Content creation

Community management

Social listening

Crisis management

Analytics

Education

Bachelor's degree in Marketing or Communications

Tools

Buffer

Hootsuite

Sprout Social

Canva

Job description

About the Role

Our client, a vibrant and expanding e-commerce brand, is looking for a passionate and skilled Social Media and Community Manager to join their dynamic team in the heart of Sandton, Gauteng, ZA . This role is pivotal in building and nurturing our client's online community, fostering engagement, and enhancing brand loyalty across all social media channels. You will be the voice of the brand, interacting with customers, responding to inquiries, and creating a positive and interactive online presence. The ideal candidate is a natural communicator, adept at content creation, social listening, and crisis management, with a deep understanding of the e-commerce customer journey. This is an opportunity to shape the brand's voice and directly influence customer relationships in a bustling commercial hub.

Key Responsibilities

• Develop and implement social media strategies to increase brand awareness and engagement across platforms like Instagram, Facebook, Twitter, and TikTok.
• Create, curate, and schedule compelling and visually appealing content (posts, stories, reels, videos) that aligns with brand voice and marketing objectives.
• Monitor social media channels for mentions, comments, and direct messages, responding promptly and professionally to customer inquiries and feedback.
• Actively engage with the online community, fostering conversations, running polls, Q&A sessions, and other interactive initiatives.
• Implement social listening strategies to track brand sentiment, identify trends, and gather customer insights.
• Manage online reputation and address customer complaints or issues on social media in a constructive and empathetic manner.
• Collaborate with the marketing and customer service teams to ensure consistent messaging and a seamless customer experience.
• Analyze social media performance metrics and report on key indicators such as engagement rate, reach, and follower growth.
• Identify opportunities for user-generated content and influencer collaborations.
• Stay up-to-date with the latest social media trends, platform updates, and community management best practices.

Requirements

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• 2-4 years of proven experience as a Social Media Manager, Community Manager, or similar role, preferably in e-commerce.
• Excellent written and verbal communication skills, with a strong command of grammar and tone.
• Demonstrable experience in creating engaging social media content and managing online communities.
• Proficiency with social media management tools (e.g., Buffer, Hootsuite, Sprout Social) and analytics.
• Strong understanding of social media platforms and their respective audience behaviors.
• Ability to handle customer service inquiries and resolve issues effectively online.
• Creative thinking and problem-solving skills.
• A passion for building relationships and fostering online communities.
• Familiarity with graphic design tools (e.g., Canva) is a plus.

Benefits

Our client is offering an annual salary of up to R , depending on experience and qualifications. This full-time position is based in the prestigious business district of Sandton, Gauteng, ZA , offering a dynamic and professional work environment. The company provides comprehensive medical benefits, a stimulating work atmosphere, and opportunities for professional growth within the e-commerce sector. Employees will also enjoy generous staff discounts and a supportive team culture. This role is ideal for an individual looking to make a significant impact on a growing brand within a key South African economic center.