Social Media and Community Manager - E-commerce Growth

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Professional development

Creative environment

Generous annual leave

Retirement plan

Job summary

Placements24 client in Nelspruit is seeking a Social Media and Community Manager for a hybrid role. You will lead social media strategies, craft engaging content, and nurture a vibrant online community to boost brand growth and e-commerce traffic in Mpumalanga.

Ideal candidates have 3+ years in social media management, strong copywriting, and familiarity with analytics. You will partner with marketing and e-commerce teams to achieve business goals in a dynamic, creative environment.

Qualifications

• Bachelor's degree in Marketing, Communications, Digital Media or related field.
• 3+ years in social media or digital marketing.
• Proven ability to create engaging content for social platforms.
• Experience with social media tools and analytics.
• Strong writing and storytelling skills.

Responsibilities

• Develop and implement social media strategies across platforms (Instagram, Facebook, TikTok, X).
• Create and curate high-quality content including posts, reels, and short videos.
• Write compelling copy for all social media communications.
• Manage daily posting schedule and ensure channel consistency.
• Monitor channels for inquiries and respond promptly and professionally.
• Build and nurture an online community and brand sentiment.
• Engage with influencers and brand advocates.
• Track analytics and report reach, engagement, and traffic.
• Stay updated on trends, tools, and best practices.
• Collaborate with marketing and e-commerce teams to align goals.

Skills

Social media strategy

Content creation

Community management

Analytics

Copywriting

Influencer outreach

Hybrid collaboration

Education

Bachelor's degree in Marketing/Communications/Digital Media

Tools

Hootsuite

Buffer

Canva

Adobe Spark

Job description

About the Role

Our client, a dynamic e-commerce business, is seeking a talented Social Media and Community Manager to join their team in Nelspruit . This hybrid role is perfect for a creative individual passionate about building online communities, fostering engagement, and driving brand growth through social media. You will be responsible for developing and executing social media strategies, creating compelling content, managing online conversations, and nurturing relationships with our customer base. The ideal candidate understands how to leverage social platforms to enhance brand awareness, drive traffic to our e-commerce site, and ultimately boost sales within the Mpumalanga region. You will work closely with the marketing team to ensure a cohesive brand message and a vibrant online presence. We value proactive individuals who can think creatively and strategically to achieve business objectives. This role offers a fantastic opportunity to shape brand perception and connect with customers in innovative ways.

Key Responsibilities

• Develop and implement engaging social media strategies across key platforms (e.g., Instagram, Facebook, TikTok, Twitter).
• Create and curate high-quality, visually appealing content including posts, stories, reels, and short videos.
• Write compelling and on-brand copy for all social media communications.
• Manage the daily posting schedule and ensure consistency across all channels.
• Monitor social media channels for customer inquiries, comments, and feedback, responding promptly and professionally.
• Build and nurture a strong online community, fostering engagement and positive brand sentiment.
• Identify and engage with relevant influencers and brand advocates.
• Track social media analytics and report on key metrics such as reach, engagement, and website traffic.
• Stay up-to-date with the latest social media trends, tools, and best practices.
• Collaborate with the marketing and e-commerce teams to align social media efforts with overall business goals.

Requirements

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 3 years of experience in social media management, community management, or digital marketing.
• Proven ability to create engaging content (visual and written) for social media platforms.
• Proficiency with social media management tools (e.g., Hootsuite, Buffer) and analytics platforms.
• Strong understanding of major social media platforms and their respective audiences and best practices.
• Excellent written and verbal communication skills, with a knack for creative storytelling.
• Experience with basic graphic design or video editing tools (e.g., Canva, Adobe Spark) is a plus.
• Passion for e-commerce and digital engagement.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Ability to work effectively in a hybrid model in our Nelspruit office.

Benefits

• Annual salary of R, commensurate with experience.
• Hybrid work arrangement offering flexibility between office and remote work.
• Comprehensive health insurance package.
• Opportunities for continuous learning and professional development.
• Work in a collaborative and creative environment in Nelspruit .
• Generous annual leave and paid holidays.
• Exposure to innovative e-commerce marketing strategies.
• Retirement savings plan.