Social Media & Community Manager (E-commerce)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work

Performance incentives

Health benefits

Professional development

Team collaboration

Job summary

Placements24 in Nelspruit is seeking a vibrant Social Media & Community Manager to grow online communities and drive engagement for an e-commerce brand.

You will develop strategies, create content, monitor conversations, and collaborate with marketing to align social media with sales goals.

Qualifications

• Proven experience as Social Media Manager or Community Manager in e-commerce.
• Excellent understanding of major social platforms and community-building best practices.
• Strong written and verbal communication with customer service skills.
• Experience creating engaging social media content (visuals, copy).
• Ability to monitor conversations and respond to inquiries effectively.
• Demonstrated ability to grow online communities.

Responsibilities

• Develop and implement social media strategies to nurture an engaged online community around the brand.
• Create and schedule engaging content for e-commerce audiences across platforms.
• Monitor channels daily; respond to comments, messages, and reviews promptly.
• Foster conversations, encourage user-generated content, and maintain a positive community vibe.
• Collaborate with marketing to promote products, sales, and campaigns via social channels.
• Analyze engagement metrics and growth; provide insights and improvement ideas.

Skills

Social Media

Community Management

Content Creation

Customer Service

Analytics

Job description

About the Role

Our client is looking for a vibrant and engaging Social Media & Community Manager with a passion for e-commerce to join their team in Nelspruit. This role involves managing and growing our client's online communities, fostering brand loyalty, and driving engagement through compelling social media content and interactions. You will be responsible for developing community strategies, moderating discussions, responding to customer inquiries, and working closely with the marketing team to align social media efforts with e-commerce goals. The ideal candidate is an excellent communicator, a social media native, and understands how to build authentic connections online.

Key Responsibilities

• Develop and implement social media strategies to build and nurture an engaged online community around the brand.
• Create and schedule engaging content (posts, stories, videos) across various social media platforms, tailored for e-commerce audiences.
• Monitor social media channels daily, responding to comments, messages, and reviews in a timely and brand-appropriate manner.
• Facilitate conversations, encourage user-generated content, and foster a positive and interactive community environment.
• Collaborate with the marketing team to promote e-commerce products, sales, and campaigns through social media channels.
• Analyze social media engagement metrics and community growth, providing insights and recommendations for improvement.

Requirements

• Proven experience as a Social Media Manager or Community Manager, preferably within the e-commerce sector.
• Excellent understanding of major social media platforms and their respective community-building best practices.
• Strong written and verbal communication skills, with exceptional customer service and interpersonal abilities.
• Experience in creating engaging social media content (visuals, copy).
• Ability to monitor social media conversations and respond effectively to customer feedback and inquiries.
• Demonstrated ability to build and grow online communities.

Benefits

• Competitive annual salary with performance-based incentives.
• Hybrid work model offering flexibility and a balance between remote work and office collaboration in Nelspruit.
• Opportunities for professional development and skill enhancement in social media marketing.
• Comprehensive health and wellness benefits.
• A creative and collaborative team atmosphere focused on building strong customer relationships in the e-commerce space.