E-commerce Social Media Community Manager

Placements24; Vereeniging; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Office in Vereeniging

Career growth

Team environment

Job summary

Placements24 in Vereeniging, Gauteng, is seeking an E-commerce Social Media Community Manager to join our fast-paced fashion brand. You will engage with online communities, respond to comments, and foster brand loyalty across Instagram, Facebook, TikTok, and more, coordinating with marketing and customer service teams to keep a consistent voice.

Ideal candidates have 1–3 years in social media or community management, strong written communication, and a passion for fashion.

Qualifications

• 1–3 years of experience in social media management, community management, or customer service.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Proficiency with social media platforms and management tools.

Responsibilities

• Monitor and actively engage with the online community across all social media channels.
• Respond to comments, messages, and inquiries in a timely, professional, and on-brand manner.
• Foster positive relationships with followers, influencers, and brand advocates.
• Identify and elevate customer service issues to the appropriate departments.
• Develop and implement community engagement strategies to increase participation and loyalty.
• Source and curate user-generated content (UGC) for potential use in brand marketing.
• Stay informed about industry trends, competitor activities, and audience sentiment.
• Assist in the development of social media content calendars and campaign execution.
• Monitor online conversations for brand mentions and relevant industry topics.
• Report on community sentiment, engagement levels, and key community metrics.

Skills

Social media management

Community engagement

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

About the Role Our client, a dynamic e-commerce fashion brand, is seeking a passionate and engaging E-commerce Social Media Community Manager to join their team in Vereeniging, Gauteng . This role is crucial for building and nurturing a strong online community around the brand, fostering customer loyalty, and driving engagement across all social media platforms. The ideal candidate will be a natural communicator, adept at understanding and responding to online conversations, and skilled in creating a positive and interactive brand experience. This is an office-based position, providing direct interaction with the marketing and customer service teams to ensure a cohesive brand voice and proactive community management. You will be the frontline ambassador for the brand online, responding to comments, messages, and managing user-generated content. This is an excellent opportunity to grow your career in social media management within a fast-paced retail environment.

Key Responsibilities

• Monitor and actively engage with the online community across all social media channels (e.g., Instagram, Facebook, Twitter, TikTok).
• Respond to comments, messages, and inquiries in a timely, professional, and on-brand manner.
• Foster positive relationships with followers, influencers, and brand advocates.
• Identify and elevate customer service issues to the appropriate departments.
• Develop and implement community engagement strategies to increase participation and loyalty.
• Source and curate user-generated content (UGC) for potential use in brand marketing.
• Stay informed about industry trends, competitor activities, and audience sentiment.
• Assist in the development of social media content calendars and campaign execution.
• Monitor online conversations for brand mentions and relevant industry topics.
• Report on community sentiment, engagement levels, and key community metrics.

Requirements

• High school diploma or equivalent; a degree in Communications, Marketing, or a related field is preferred.
• 1-3 years of experience in social media management, community management, or customer service, ideally within e-commerce or retail.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Demonstrated ability to engage with online communities and build relationships.
• Proficiency with social media platforms and management tools.
• Strong understanding of customer service principles.
• Ability to work independently and as part of a team in an office environment.
• A passion for fashion and e-commerce.
• Basic understanding of social media analytics.

Benefits

• Our client offers a competitive salary and benefits package. This office-based role in Vereeniging provides a supportive team environment. Gain valuable experience in community building and social media management within the exciting world of e-commerce. We offer opportunities for professional growth and advancement. Be part of a creative and collaborative team dedicated to building a strong brand community.