Social Media Community Manager - E-commerce

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Placements24 in Vereeniging, Gauteng, ZA is seeking a Social Media Community Manager to cultivate and grow an online community for their e-commerce brand. The role combines remote flexibility with regular in-office collaboration at the Vereeniging office.

You will respond to comments, moderate discussions, and create an engaging environment across platforms like Facebook, Instagram, Twitter, and TikTok, driving brand loyalty and customer engagement.

Qualifications

• Proven experience as a Social Media Community Manager or similar role.
• Excellent written and verbal English with impeccable grammar.
• Strong understanding of major social platforms and best practices for engagement.
• Experience with social monitoring/management tools (Hootsuite, Sprout Social, Brandwatch).
• Customer-centric mindset with ability to manage conversations empathetically.
• Ability to work in a hybrid model and coordinate with marketing teams.

Responsibilities

• Monitor and engage across Facebook, Instagram, Twitter, TikTok.
• Respond to comments, messages, and inquiries promptly and on-brand.
• Foster positive interactions and encourage user-generated content.
• Identify customer issues and escalate to internal teams.
• Develop community engagement strategies to boost participation.
• Track engagement metrics and report insights.
• Maintain a positive online brand reputation.

Skills

Social media management

Customer service

English proficiency

Community engagement

Analytics

Tools

Hootsuite

Sprout Social

Brandwatch

Job description

About the Role

Our client is seeking a vibrant and engaging Social Media Community Manager to foster and grow their online community. This role is crucial for building brand loyalty, managing online conversations, and enhancing customer engagement across all social platforms relevant to their e-commerce business. The ideal candidate is passionate about social media, possesses excellent communication skills, and understands the nuances of online community building within a commercial context. This position offers a hybrid work model, combining the flexibility of remote work with the collaborative energy of our Vereeniging, Gauteng, ZA office. You will be the voice of the brand online, responding to comments, moderating discussions, and creating a positive and interactive environment for our customers. This is a fantastic opportunity for a socially savvy individual to make a significant impact on our client's brand perception and customer relationships.

Key Responsibilities

Monitor and engage with the online community across all social media platforms (e.g., Facebook, Instagram, Twitter, TikTok). Respond to comments, messages, and inquiries in a timely, professional, and on-brand manner. Foster positive interactions, encourage user-generated content, and build relationships with followers. Identify and escalate customer issues or feedback to the relevant internal teams. Develop and implement community engagement strategies to increase participation and loyalty. Monitor social media trends and conversations relevant to the brand and industry. Collaborate with the marketing team to align community management efforts with broader campaigns. Assist in creating social media content that resonates with the target audience and encourages interaction. Track and report on community engagement metrics, sentiment, and key insights. Manage online brand reputation and address any negative feedback constructively.

Requirements

Proven experience as a Social Media Community Manager, Social Media Specialist, or similar role. Excellent written and verbal communication skills, with a strong command of English and impeccable grammar. Deep understanding of major social media platforms, their functionalities, and best practices for community engagement. Experience with social media monitoring and management tools (e.g., Hootsuite, Sprout Social, Brandwatch). Customer‑centric mindset with a passion for building and nurturing online communities. Ability to handle customer inquiries and complaints professionally and empathetically. Strong organizational skills and the ability to manage multiple conversations simultaneously. Creative thinking and an understanding of brand voice and tone. Ability to work effectively in a hybrid model, with regular attendance at the Vereeniging, Gauteng, ZA office. Experience in the e‑commerce sector is highly desirable.

Benefits

This hybrid position offers a competitive salary and the advantage of a flexible work schedule, balanced with regular in‑office collaboration at our Vereeniging, Gauteng, ZA facility. Employees benefit from a supportive team culture, opportunities for career advancement, and a comprehensive benefits package. You'll have the chance to directly influence customer perception and build a thriving online community for a growing e‑commerce brand.