Social Media Community Manager

Placements24; Randburg; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work model

Randburg, Gauteng region

Professional development opportunities

Job summary

Placements24 in Randburg, Gauteng, seeks a Social Media Community Manager to grow and nurture our online community across channels. You’ll engage customers, respond to inquiries, moderate discussions, and help shape a friendly brand voice in a hybrid work setting.

The ideal candidate has 2–3 years in social media or customer service, a Bachelor’s in communications or marketing, and a passion for building relationships in the e-commerce space. Join a collaborative team and drive brand loyalty.

Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
• 2–3 years in social media management, community management, or customer service within a digital environment.
• Excellent written and verbal communication skills, with a talent for engaging copy.
• Experience with social media management and monitoring tools.

Responsibilities

• Develop and implement strategies to grow and engage the online community across social media platforms.
• Monitor social media channels daily, responding promptly and professionally to comments, messages, and mentions.
• Foster positive interactions and conversations within the community, encouraging user-generated content.
• Identify and engage with brand advocates and potential influencers.
• Manage online brand reputation, addressing customer concerns and resolving issues effectively.
• Collaborate with marketing and customer service teams to ensure consistent messaging and support.
• Analyze community engagement metrics and provide insights for strategy improvement.
• Stay updated on social media trends, community management best practices, and platform updates.
• Escalate complex issues to relevant departments when necessary.
• Contribute to content planning by identifying community interests and feedback.

Skills

Social media management

Community management

Customer service

Copywriting

Education

Bachelor's degree in Communications/Marketing

Tools

Social media management tools

Analytics tools

Job description

About the Role

Our client, a thriving e-commerce platform, is seeking a dedicated Social Media Community Manager to join their team in Randburg, Gauteng. This role is essential for nurturing and growing our online community, fostering meaningful engagement, and enhancing brand loyalty across all social media channels. You will be the voice of the brand, interacting directly with customers, responding to inquiries, and moderating discussions. The ideal candidate is a highly communicative, empathetic, and proactive individual with a passion for building relationships and a solid understanding of social media dynamics within the e-commerce space. This position offers a hybrid work arrangement, blending office-based collaboration with remote flexibility. Our client is committed to creating a positive and interactive online experience for its customers and provides a supportive environment for its team. If you excel at building connections and are eager to contribute to the vibrant community of an e-commerce business in Randburg, Gauteng, this role is an excellent fit. You will be instrumental in shaping positive customer experiences and strengthening our brand's online presence.

Key Responsibilities

• Develop and implement strategies to grow and engage the online community across social media platforms.
• Monitor social media channels daily, responding promptly and professionally to comments, messages, and mentions.
• Foster positive interactions and conversations within the community, encouraging user-generated content.
• Identify and engage with brand advocates and potential influencers.
• Manage online brand reputation, addressing customer concerns and resolving issues effectively.
• Collaborate with marketing and customer service teams to ensure consistent messaging and support.
• Analyze community engagement metrics and provide insights for strategy improvement.
• Stay updated on social media trends, community management best practices, and platform updates.
• Escalate complex issues to relevant departments when necessary.
• Contribute to content planning by identifying community interests and feedback.

Requirements

• Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
• 2-3 years of experience in social media management, community management, or customer service within a digital environment.
• Excellent written and verbal communication skills, with a talent for engaging copy.
• Strong understanding of major social media platforms and their community dynamics.
• Proven ability to handle customer interactions with empathy and professionalism.
• Experience with social media management and monitoring tools.
• Ability to work both independently and collaboratively in a hybrid environment.
• Problem-solving skills and the ability to de-escalate challenging situations.
• Passion for building online communities and fostering brand loyalty.
• Familiarity with the e-commerce industry is a significant advantage.

Benefits

• Competitive salary and benefits package.
• Hybrid work model for optimal work-life balance.
• Opportunity to build and nurture a growing online community.
• Collaborative and supportive work culture.
• Work within the dynamic Randburg, Gauteng region.
• Professional development opportunities.