E-commerce Community Manager & Content Creator

Placements24; Durban; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Employee discounts

Professional development

Modern office in Durban

Job summary

Placements24 in Durban seeks a passionate E-commerce Community Manager & Content Creator to build an active online community around its brands. You will shape the voice across social channels, engage with customers and produce compelling content that resonates with shoppers.

Ideal candidates have a knack for storytelling, a strong eye for visuals, and hands-on experience with Canva/Adobe Spark. You will report to the marketing team and help grow brand loyalty in a fast-paced e-commerce setting.

Qualifications

• Experience as Community Manager or content creator in e-commerce preferred.
• Proven ability to create engaging written and visual content for social media.
• Strong copywriting, storytelling and communication skills.
• Familiarity with social listening tools and analytics is a plus.

Responsibilities

• Develop and execute a social media content strategy to build brand community.
• Create posts, blogs, short videos, infographics and UGC campaigns.
• Moderate and engage brand communities on Facebook, Instagram, Twitter, TikTok.
• Collaborate with marketing and customer service to ensure on-brand messaging.
• Monitor engagement metrics and report insights to improve strategy.

Skills

Community management

Social media management

Content creation

Copywriting

Video editing

Analytics & reporting

Education

Bachelor's degree in Marketing/Communications/Journalism or related field

Tools

Canva

Adobe Spark

Video editing software

Job description

About the Role

Our client, a dynamic and expanding e-commerce brand, is looking for a passionate and creative E-commerce Community Manager & Content Creator to join their team in Durban, KwaZulu-Natal . This role is essential for building and nurturing a strong online community around our client's products and brand. You will be the voice of the brand across social media channels, engaging with customers, fostering discussions, and creating engaging content that resonates with our target audience. The ideal candidate will have a flair for storytelling, a deep understanding of social media engagement tactics, and a keen eye for producing high-quality, visually appealing content. This is a fantastic opportunity to contribute to the growth and brand loyalty of a forward-thinking e-commerce business based in the heart of Durban .

Key Responsibilities

Develop and execute a social media content strategy that aligns with the brand's voice and marketing objectives, focusing on community engagement and brand building. Create a variety of engaging content, including social media posts, blog articles, short videos, infographics, and user-generated content campaigns. Manage and moderate the brand's social media communities across platforms like Facebook, Instagram, Twitter, and TikTok, responding to comments and messages promptly. Foster a sense of community by initiating conversations, running polls, Q&A sessions, and contests to encourage user interaction and loyalty. Monitor social media conversations and industry trends, identifying opportunities to engage and provide value to the community. Collaborate with the marketing and customer service teams to ensure a consistent brand message and address customer feedback effectively. Track and report on key community engagement metrics, such as follower growth, engagement rates, sentiment analysis, and website traffic from social channels. Identify and engage with influencers and brand advocates to amplify reach and credibility. Assist in the planning and execution of social media advertising campaigns as needed.

Requirements

Proven experience as a Community Manager, Social Media Manager, or Content Creator, preferably within an e-commerce setting. Demonstrable experience in creating engaging written and visual content for social media platforms. Excellent understanding of social media platforms, their best practices, and analytics tools. Strong copywriting and communication skills with the ability to adapt tone and style to different audiences and platforms. Experience with content creation tools (e.g., Canva, Adobe Spark) and basic video editing is desirable. Ability to foster positive online relationships and manage online communities effectively. A proactive and creative mindset with a passion for digital marketing and e-commerce. Good organizational skills and the ability to manage multiple tasks and deadlines. Experience with social listening tools is a plus. Bachelor's degree in Marketing, Communications, Journalism, or a related field is preferred but not essential for candidates with strong demonstrable experience in Durban.

Benefits

Our client offers a competitive salary and benefits package for this role in Durban, KwaZulu-Natal . This includes access to medical aid and a provident fund. You will be part of a creative and supportive work environment where your ideas are valued. Opportunities for professional development and training in digital marketing and content creation are provided. The position is based in our modern office in Durban , offering a collaborative workspace. We also provide employee discounts on our extensive range of products. This role is an excellent stepping stone for individuals looking to grow their career in the thriving e-commerce industry.