Social Media and Community Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Hybrid work

Career growth

Competitive salary

Richards Bay location

Job summary

Placements24 seeks a Social Media and Community Manager to grow and engage our online brand presence in Richards Bay. You will craft content, drive conversations, and turn activity into measurable outcomes across platforms.

The role emphasizes engaging storytelling, customer interaction, and data-driven insights. Hybrid work balance is offered in a growing ecommerce environment.

Qualifications

• Proven experience as Social Media Manager or Community Manager in ecommerce.
• Able to create engaging and creative social media content.
• Strong understanding of platforms, trends and analytics tools.
• Excellent written and verbal communication with a friendly, professional tone.
• Experience in customer service or online community management.
• Able to work independently and in a team in Richards Bay.

Responsibilities

• Develop and execute social media strategies to increase brand awareness and engagement.
• Create, schedule and curate daily content across major platforms.
• Monitor channels for mentions, comments, and messages; respond promptly.
• Engage with online community; build relationships with followers and potential customers.
• Analyze performance metrics and provide regular insights and recommendations.
• Collaborate with marketing to align social media with campaigns and ecommerce goals.

Skills

Social media management

Content creation

Community engagement

Analytics & trends

Customer service

Tools

Facebook/Instagram/Twitter

Analytics tools

Job description

About the Role

Our client is seeking an energetic and engaging Social Media and Community Manager to foster a thriving online presence for their brand in Richards Bay . This role is central to building and nurturing our online community, driving conversations, and enhancing customer engagement across social platforms. You will be the voice of the brand online, responsible for creating compelling content, managing interactions, and translating social media activity into measurable business outcomes. If you have a passion for social media, a talent for communication, and a keen understanding of community building within the e-commerce space, this is a fantastic opportunity to grow with us.

Key Responsibilities

• Develop and execute social media strategies to increase brand awareness and engagement.
• Create, curate, and schedule daily content across various social media platforms (e.g., Facebook, Instagram, Twitter).
• Monitor social media channels for mentions, comments, and messages, responding promptly and authentically.
• Engage with the online community, foster conversations, and build relationships with followers and potential customers.
• Analyze social media performance metrics and provide regular reports on key insights and recommendations.
• Collaborate with the marketing team to align social media efforts with broader campaigns and e-commerce objectives.

Requirements

• Proven experience as a Social Media Manager or Community Manager, ideally within an e-commerce context.
• Demonstrable ability to create engaging and creative social media content.
• Strong understanding of social media platforms, trends, and analytics tools.
• Excellent written and verbal communication skills, with a friendly and professional tone.
• Experience in customer service or online community management.
• Ability to work effectively both independently and as part of a team in Richards Bay .

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement providing a balance between office and remote work.
• Opportunities for career advancement within the company.
• A supportive and collaborative team environment.
• Be part of an exciting and growing e-commerce business located in Richards Bay .