E-commerce Operations & Social Media Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Remote work environment

Career development and advancement

Job summary

Placements24 is seeking a dynamic E-commerce Operations & Social Media Manager to elevate online business in Richards Bay and manage end-to-end e-commerce lifecycle. You will spearhead website operations, order fulfillment, and customer service while driving growth through strategic social media initiatives.

The role requires strong operational acumen, a strategic mindset for social media, and a track record of e-commerce growth.

Qualifications

• Significant experience in e-commerce operations and management.

Responsibilities

• Oversee daily e-commerce operations including website management, order fulfillment, and customer service oversight.
• Develop and execute comprehensive social media strategies to drive brand awareness, engagement, and direct sales.
• Manage paid social media advertising campaigns with budget allocation and performance analysis.
• Monitor e-commerce metrics and implement improvement strategies.
• Analyze social media performance and report insights for future campaigns.
• Ensure brand consistency across online channels and align marketing with business objectives.

Skills

E-commerce operations

Social media marketing

Data analysis

CRM systems

Social media tools

Leadership & PM

Tools

CRM systems

Analytics tools

Social media management tools

Job description

About the Role

Our client is seeking a dynamic and experienced E-commerce Operations & Social Media Manager to oversee and elevate their online business presence in Richards Bay . This critical role involves managing the entire e-commerce lifecycle, from website operations to driving sales through strategic social media initiatives. You will be instrumental in ensuring seamless online customer experiences and maximizing the effectiveness of digital marketing efforts. If you possess strong operational acumen, a strategic mindset for social media, and a passion for e-commerce growth, this is an exceptional career opportunity.

Key Responsibilities

• Oversee daily e-commerce operations, including website management, order fulfillment coordination, and customer service oversight.
• Develop and execute comprehensive social media strategies to drive brand awareness, customer engagement, and direct e-commerce sales.
• Manage paid social media advertising campaigns, including budget allocation, targeting, and performance analysis to optimize ROI.
• Monitor key e-commerce metrics (e.g., conversion rates, average order value, customer acquisition cost) and implement strategies for improvement.
• Analyze social media performance, reporting on key metrics and insights to inform future campaign development.
• Ensure brand consistency across all online channels and collaborate with internal teams to align marketing efforts with business objectives.

Requirements

• Significant experience in e-commerce operations and management, with a proven track record of success.
• Demonstrated expertise in developing and executing social media marketing strategies for e-commerce businesses.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in e-commerce platforms, CRM systems, and social media management/analytics tools.
• Excellent leadership, communication, and project management skills.
• Experience in the Richards Bay area or ability to manage remote operations effectively.

Benefits

• Highly competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for significant professional development and career advancement.
• A flexible and supportive remote work environment.
• Contribution to a growing and innovative e-commerce venture.