Social Media Community Manager

Placements24; Paarl; Hybrid; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health benefits

Retirement planning assistance

Training in community management

Collaborative team culture

Job summary

Placements24 is seeking a Social Media Community Manager to grow and nurture our online communities from Paarl. You will be the brand voice, fostering relationships and guiding conversations across platforms to enhance loyalty and advocacy.

Responsibilities include monitoring, engaging, and reporting on community sentiment, while working with marketing to align with broader campaigns in a collaborative, hybrid team environment.

Qualifications

• Proven experience as a Community Manager or Social Media Manager.
• Excellent written and verbal communication skills, with the ability to craft empathetic responses.

Responsibilities

• Monitor and engage with online community across social platforms in a timely, brand-consistent manner.
• Develop and implement community engagement strategies to foster positive interactions and loyalty.
• Identify and engage with key influencers and brand advocates.
• Escalate customer service issues to relevant departments for resolution.
• Track sentiment and engagement metrics, and report on trends.
• Collaborate with marketing to align initiatives with campaigns.

Skills

Community management

Social media strategy

Content writing

Brand voice

Influencer engagement

Analytics

Tools

Social listening tools

Scheduling tools

Analytics tools

Job description

About the Role

Our client is seeking an engaging and responsive Social Media Community Manager to foster and grow our online communities across various social platforms. Based in Paarl, this role is vital for building relationships with our audience, managing online conversations, and enhancing brand loyalty. You will be the voice of our brand online, ensuring timely and appropriate interactions. This position offers an exciting opportunity to shape our community engagement strategy and directly influence brand perception and customer advocacy within a supportive and dynamic team environment.

Key Responsibilities

• Monitor and engage with our online community across social media platforms, responding to comments, messages, and inquiries in a timely and brand-consistent manner.
• Develop and implement community engagement strategies to foster positive interactions and build brand loyalty.
• Identify and engage with key influencers and brand advocates within our community.
• Escalate customer service issues and feedback to relevant internal departments for resolution.
• Track and report on community sentiment, key engagement metrics, and emerging trends.
• Collaborate with the marketing team to align community initiatives with broader campaign goals.

Requirements

• Proven experience as a Community Manager, Social Media Manager, or similar role.
• Excellent written and verbal communication skills, with a talent for crafting engaging and empathetic responses.
• Strong understanding of social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) and their community-building features.
• Experience with social media monitoring and management tools.
• Ability to manage multiple conversations simultaneously and prioritize effectively.
• Passion for building relationships and fostering online communities.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Hybrid work model offering a balance between office and remote work.
• Comprehensive health benefits and retirement planning assistance.
• Opportunities for training in community management and social media best practices.
• A collaborative team atmosphere focused on customer engagement.