Remote Social Media & Community Manager

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Professional development resources

Job summary

Placements24 is seeking an experienced and engaging Remote Social Media & Community Manager to cultivate and grow their client’s online community. This fully remote role focuses on building brand advocacy, managing conversations, and driving engagement across social platforms for an e-commerce brand.

You will develop social strategies, create compelling content, monitor discussions, and interact with customers and followers.

Qualifications

• Proven experience as a Social Media Manager or Community Manager with a strong campaign portfolio.
• Deep understanding of platform algorithms and engagement best practices.
• Excellent copywriting, editing, and communication skills with a creative flair.
• Experience with social media management and analytics tools (Hootsuite, Sprout Social, Buffer).
• Ability to work independently and collaboratively in a remote team.

Responsibilities

• Develop and implement social media strategies to increase brand awareness, engagement, and community growth.
• Create, curate, and publish content across channels (Facebook, Instagram, Twitter, TikTok, LinkedIn).
• Monitor conversations, respond to comments/messages, foster a positive community environment.
• Identify and engage with influencers and brand advocates to amplify reach.
• Analyze performance metrics and report insights and trends to inform strategy.
• Manage online reputation and address feedback as needed.

Skills

Strong portfolio

Copywriting

Communication

Remote teamwork

Tools

Hootsuite

Sprout Social

Buffer

Job description

About the Role

Our client is seeking an experienced and engaging Remote Social Media & Community Manager to cultivate and grow their online community. This fully remote role is essential for building brand advocacy, managing online conversations, and driving engagement across all social media platforms for their e-commerce brand. You will be responsible for developing social media strategies, creating compelling content, monitoring online discussions, and interacting directly with customers and followers. The ideal candidate is a natural communicator, passionate about building relationships online, and adept at managing brand presence and reputation in the digital sphere, supporting their business from Mahikeng and beyond.

Key Responsibilities

• Develop and implement comprehensive social media strategies to increase brand awareness, engagement, and community growth.
• Create, curate, and publish engaging content across various social media channels (e.g., Facebook, Instagram, Twitter, TikTok, LinkedIn).
• Monitor social media conversations, respond to comments and messages, and foster a positive and interactive community environment.
• Identify and engage with influencers and brand advocates to amplify reach and impact.
• Analyze social media performance metrics, reporting on key insights and trends to inform strategy.
• Manage online reputation, addressing customer feedback and escalating issues as needed.

Requirements

• Proven experience as a Social Media Manager or Community Manager, with a strong portfolio of successful campaigns.
• Deep understanding of various social media platforms, their algorithms, and best practices for engagement.
• Excellent copywriting, editing, and communication skills, with a creative flair.
• Experience with social media management and analytics tools (e.g., Hootsuite, Sprout Social, Buffer).
• Ability to work independently and collaboratively in a remote team setting.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote position offering exceptional work-life balance and flexibility.
• Opportunity to shape the online voice and community of a growing e-commerce brand.
• Access to professional development resources and tools.
• A dynamic and collaborative virtual work culture.