Social Media Community Manager

Placements24; Mossel Bay; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Coastal work environment

Job summary

Placements24 in Mossel Bay, Western Cape, South Africa, seeks a passionate Social Media Community Manager to grow our online community. You will be the voice of the brand online, engaging customers, moderating conversations, and building loyalty across platforms.

The role requires excellent interpersonal skills and a genuine enthusiasm for connecting with people, with a hybrid work model offering flexibility and in-person collaboration in Mossel Bay.

Qualifications

• Experience as a Community Manager, Social Media Moderator, or similar role.
• Excellent communication, interpersonal, and customer service skills.
• Deep understanding of social media platforms and online community dynamics.

Responsibilities

• Actively engage with the online community by responding to comments, messages, and mentions in a timely and on-brand manner.
• Monitor social media channels for customer feedback, trends, and potential issues, escalating when necessary.
• Develop and implement community engagement strategies to foster brand advocacy and build loyalty.
• Organize and participate in online events, Q&A sessions, and contests to increase community interaction.
• Track and report on community sentiment, engagement metrics, and key insights derived from online conversations, informing marketing strategies.

Skills

Community management

Social listening

Customer service

Communication skills

Brand voice

Tools

Hootsuite

Sprout Social

Job description

About the Role

Our client is looking for a passionate and engaging Social Media Community Manager to foster and grow their online community in Mossel Bay, Western Cape . This role is essential for building strong relationships with customers, responding to inquiries, and managing brand reputation across social media platforms. You will be the voice of the brand online, actively participating in conversations, moderating discussions, and identifying opportunities to enhance customer loyalty and engagement. This position requires excellent interpersonal skills and a genuine enthusiasm for connecting with people, contributing to a positive and interactive brand experience, working within a hybrid model for optimal flexibility.

Key Responsibilities

• Actively engage with the online community by responding to comments, messages, and mentions in a timely and on-brand manner.
• Monitor social media channels for customer feedback, trends, and potential issues, escalating when necessary.
• Develop and implement community engagement strategies to foster brand advocacy and build loyalty.
• Organize and participate in online events, Q&A sessions, and contests to increase community interaction.
• Track and report on community sentiment, engagement metrics, and key insights derived from online conversations, informing marketing strategies.

Requirements

• Proven experience as a Community Manager , Social Media Moderator, or similar role.
• Excellent communication, interpersonal, and customer service skills.
• Deep understanding of social media platforms and online community dynamics.
• Ability to de-escalate conflicts and handle customer complaints professionally and empathetically.
• Experience with social listening tools and community management platforms, with a passion for building relationships online.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work model combining remote flexibility with in-person collaboration.
• Opportunities for professional development in community building and digital engagement.
• Work within a supportive team dedicated to fostering meaningful online connections.
• A beautiful work environment in the coastal city of Mossel Bay .