Remote E-commerce Social Media & Community Manager

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Career advancement opportunities

Job summary

Placements24 is seeking a passionate Remote E-commerce Social Media & Community Manager to foster a thriving online community and amplify brand presence. This fully remote role lets you work from anywhere in South Africa, engaging directly with customers, creating authentic content, and building brand advocacy in the digital space.

You will manage social channels, respond to inquiries, collaborate with marketing and customer service remotely, and track engagement metrics to inform strategy and

Qualifications

• Proven experience in social media management and community building.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to create engaging content and foster online conversations.
• Familiarity with social media management tools and analytics platforms.

Responsibilities

• Develop and execute strategies to grow and engage the online community across social media platforms.
• Create and publish engaging content, including posts, stories, and interactive elements.
• Monitor channels, respond to comments and messages promptly, foster positive interactions.
• Identify and engage brand advocates, influencers, and potential collaborators.
• Track growth, engagement metrics, and sentiment; provide insights to marketing.

Skills

Social media management

Community building

Communication skills

Analytics mindset

Tools

Social media tools

Analytics platforms

Job description

About the Role

Our client is seeking a passionate and engaging Remote E-commerce Social Media & Community Manager to foster a thriving online community and amplify our brand presence. This is a fully remote position, offering the flexibility to work from anywhere in South Africa. You will be responsible for managing our social media channels, engaging directly with our customer base, creating authentic content, and building a loyal community around our e-commerce brand. This role is perfect for a communicative and creative individual who loves connecting with people online and driving brand advocacy in the digital space.

Key Responsibilities

• Develop and execute strategies to grow and engage our online community across various social media platforms.
• Create and publish engaging content, including posts, stories, and interactive elements, that resonates with our target audience.
• Monitor social media channels, respond to comments and messages promptly, and foster positive interactions.
• Identify and engage with brand advocates, influencers, and potential collaborators.
• Track community growth, engagement metrics, and sentiment, providing insights to the marketing team.
• Collaborate remotely with marketing and customer service teams to ensure a cohesive brand experience.

Requirements

• Proven experience in social media management and community building, preferably within an e-commerce context.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to create engaging content and foster online conversations.
• Familiarity with social media management tools and analytics platforms.
• Self-motivated and disciplined, with strong organizational skills for effective remote work.
• A passion for building relationships and creating positive online experiences.

Benefits

• Fully remote position with the freedom to work from home.
• Competitive salary and opportunities for career advancement.
• Be part of a creative and supportive team focused on customer connection.
• Gain valuable experience in online community development for e-commerce.
• Contribute to the growth and brand loyalty of an online business.