Social Media and Community Manager

Placements24; Stellenbosch; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with incentives

Hybrid work model

Professional development opportunities

Job summary

Placements24 is seeking a Social Media and Community Manager to join their e-commerce team in Paarl. This hybrid role blends remote strategy development with in-office engagement to build and nurture our online community and drive brand loyalty across digital platforms.

Responsibilities include developing social media strategies, creating engaging content, monitoring channels, and collaborating with marketing and customer service teams to ensure consistent messaging.

Qualifications

• Experience as a Social Media/Community Manager.
• Excellent written communication.
• Hybrid work ability in a retail/e-commerce context.

Responsibilities

• Develop and execute social media strategies to increase brand awareness and customer engagement.
• Create and curate compelling content, including posts, stories, and interactive elements.
• Monitor social media channels, respond to comments and messages, and manage online conversations.
• Build and foster an active and loyal online community around the brand.
• Analyze social media performance metrics and report on key insights and trends.
• Collaborate with marketing and customer service teams to ensure consistent brand messaging and prompt issue resolution.

Skills

Social media management

Content creation

Analytics tools

Communication skills

Writing

E-commerce marketing

Hybrid work familiarity

Tools

Social media analytics tools

Job description

Our client is looking for a vibrant and engaging Social Media and Community Manager to join their e-commerce team in Paarl . This hybrid role offers a dynamic blend of remote strategy development and in-office engagement. You will be responsible for building and nurturing our online community, managing social media presence, and implementing strategies that drive engagement and brand loyalty. This position is key to fostering meaningful connections with our customers and enhancing our brand's voice across digital platforms.

Key Responsibilities

• Develop and execute social media strategies to increase brand awareness and customer engagement.
• Create and curate compelling content, including posts, stories, and interactive elements.
• Monitor social media channels, respond to comments and messages, and manage online conversations.
• Build and foster an active and loyal online community around the brand.
• Analyze social media performance metrics and report on key insights and trends.
• Collaborate with marketing and customer service teams to ensure consistent brand messaging and prompt issue resolution.

Requirements

• Proven experience as a Social Media Manager, Community Manager, or similar role.
• Excellent communication, interpersonal, and writing skills.
• Demonstrated ability to create engaging content and foster online communities.
• Proficiency with social media management and analytics tools.
• Experience in e-commerce or retail marketing is a strong plus.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.

Benefits

• Competitive salary with performance incentives.
• Hybrid work model providing flexibility and structured collaboration.
• Opportunities for professional development and skill enhancement.
• Engaging work environment within a growing e-commerce business.
• Team-oriented culture focused on customer connection and brand growth.