Service Desk Agent

Placements24; Randburg; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Ongoing IT training

Career development

Supportive team environment

Health and retirement benefits

Job summary

Placements24 is seeking a motivated Service Desk Agent to join their IT support team in Randburg. You will be the first point of contact for IT issues, logging, diagnosing and resolving problems to minimize business disruption.

Candidates should have proven Service Desk experience, strong Windows and networking knowledge, excellent customer service, and the ability to prioritize under pressure. On-site role with opportunities for IT training and career development.

Qualifications

• Proven experience working in a Service Desk or IT support environment.
• Good knowledge of Windows operating systems and common business applications.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent customer service and communication skills.
• Ability to prioritize tasks and work effectively under pressure.

Responsibilities

• Receive, log, and manage all service requests and incidents via a ticketing system.
• Provide first-level technical support and resolve issues related to hardware, software, and network connectivity.
• Escalate unresolved issues to the appropriate IT support teams according to established procedures.
• Assist users with password resets, account lockouts, and general IT inquiries.
• Maintain an accurate inventory of IT assets and software licenses.

Skills

Customer service

Communication skills

Windows knowledge

Networking basics

IT support experience

Job description

About the Role

Our client is seeking a motivated Service Desk Agent to join their technical support team in Randburg . This role is the first point of contact for all IT-related issues, providing essential support to employees. You will be responsible for logging, diagnosing, and resolving technical problems efficiently, ensuring minimal disruption to business operations. This is an ideal role for someone with strong technical aptitude and a commitment to providing excellent user support.

Key Responsibilities

• Receive, log, and manage all service requests and incidents via a ticketing system.
• Provide first-level technical support and resolve issues related to hardware, software, and network connectivity.
• Escalate unresolved issues to the appropriate IT support teams according to established procedures.
• Assist users with password resets, account lockouts, and general IT inquiries.
• Maintain an accurate inventory of IT assets and software licenses.

Requirements

• Proven experience working in a Service Desk or IT support environment.
• Good knowledge of Windows operating systems and common business applications.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent customer service and communication skills.
• Ability to prioritize tasks and work effectively under pressure.

Benefits

• Competitive salary and regular performance appraisals.
• Opportunities for ongoing IT training and career development.
• A supportive team environment focused on collaboration.
• Comprehensive health and retirement benefits.
• Paid annual leave.