Helpdesk Support Technician

Placements24; Rustenburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Salary incentives

Flexible remote work

IT certifications & growth

Job summary

Placements24 seeks a skilled Helpdesk Support Technician to join their team in Rustenburg. The role provides first-line technical support to staff and customers, diagnosing and resolving a wide range of issues to ensure smooth IT operations.

You will handle tickets, user accounts, and basic networking while contributing to a knowledge base and collaborating with senior technicians. Growth opportunities are highlighted with learning and certifications.

Qualifications

• Experience in a Helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems and common office applications.
• Familiarity with basic networking concepts and troubleshooting.
• Strong diagnostic and problem-solving capabilities.
• Excellent communication and customer service skills, crucial for remote support.
• Ability to manage multiple support requests simultaneously in Rustenburg.

Responsibilities

• Provide immediate technical assistance and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist users with account management, password resets, and access permissions.
• Document technical issues and resolutions accurately for knowledge base contribution.
• Escalate complex IT problems to senior technicians or specialized teams as needed.

Skills

Excellent communication

Customer service

Multitasking

Tools

Windows OS

macOS

Office suite

Networking basics

Job description

About the Role

Our client seeks a skilled Helpdesk Support Technician to join their innovative team, based in Rustenburg . This role is essential for providing first-line technical support to internal staff and external customers, ensuring the smooth operation of IT systems and services. You will be responsible for diagnosing and resolving a wide range of technical issues, offering clear and concise guidance. This is a great opportunity for a tech-savvy individual to grow their career in IT support, contributing to a productive environment within the North West province, and ensuring all users have the resources they need to succeed.

Key Responsibilities

• Provide immediate technical assistance and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist users with account management, password resets, and access permissions.
• Document technical issues and resolutions accurately for knowledge base contribution.
• Escalate complex IT problems to senior technicians or specialized teams as needed.

Requirements

• Previous experience in a Helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems, and common office applications.
• Familiarity with basic networking concepts and troubleshooting.
• Strong diagnostic and problem-solving capabilities.
• Excellent communication and customer service skills, crucial for remote support.
• Ability to manage multiple support requests simultaneously in Rustenburg .

Benefits

• Attractive salary and performance incentives.
• Flexible remote work arrangements available.
• Opportunities for continuous learning and IT certifications.
• Comprehensive health insurance coverage.
• A collaborative IT team environment fostering skill development.