Help Desk Administrator

Placements24; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Retirement savings plan

Professional development

Modern IT equipment

Job summary

Placements24 is seeking a reliable Help Desk Administrator in Bloemfontein to oversee the IT support function and ticketing system. You will be the primary contact for IT queries, coordinate ticket resolution, and maintain IT infrastructure to ensure smooth operations.

You will install and maintain hardware and software, support users, and document procedures for the internal knowledge base. A strong service mindset and organizational skills are essential for success in this role.

Qualifications

• Proven experience as a Help Desk Administrator or similar IT support role.
• Strong knowledge of hardware, OS (Windows/macOS) and basic networking.
• Excellent organizational and interpersonal skills.

Responsibilities

• Manage the IT help desk ticketing system, assign tickets, track progress, ensure timely resolution.
• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Perform regular system maintenance and updates for performance and security.
• Create and maintain user accounts, permissions, and access rights.
• Document IT procedures, solutions, and user guides for the knowledge base.

Skills

Help desk experience

Communication skills

Prioritization

Tools

Jira Service Management

ServiceNow

Remote support tools

Job description

About the Role

Our client is seeking a reliable and organized Help Desk Administrator to manage and coordinate the IT support function for their organization in Bloemfontein . This role is responsible for overseeing the ticketing system, ensuring timely resolution of IT issues, and maintaining IT infrastructure. You will be the primary point of contact for all IT-related queries from employees, ensuring efficient and effective support services. This is a key role for someone who thrives in an operational environment and enjoys ensuring the smooth running of IT services.

Key Responsibilities

• Manage the IT help desk ticketing system , assigning tickets, tracking progress, and ensuring timely resolution of issues.
• Provide first-level technical support to end-users for hardware, software, and network problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Perform regular system maintenance and updates to ensure optimal performance and security.
• Create and maintain user accounts, permissions, and access rights.
• Document IT procedures, solutions, and user guides for the internal knowledge base.

Requirements

• Proven experience as a Help Desk Administrator or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and basic networking concepts.
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow) and remote support tools.
• Excellent organizational skills and attention to detail.
• Good communication and interpersonal skills, with the ability to assist users effectively.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health benefits and retirement savings plan.
• Opportunities for professional development and IT certifications.
• A stable and supportive work environment within a well-established company.
• Access to modern IT equipment and resources.