Helpdesk Support Technician

Placements24; Vereeniging; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Training and development

Job summary

Placements24 in Vereeniging is seeking a skilled Helpdesk Support Technician to join our IT department. You will provide first-line support to staff, diagnose hardware, software, and network issues, and assist with onboarding and IT asset management.

The role offers a stable environment, ongoing training in IT, and opportunities for professional growth within a growing organization.

Qualifications

• Experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts and troubleshooting tools.
• Excellent problem-solving and analytical skills.
• Good communication skills and customer service orientation.

Responsibilities

• Provide prompt technical assistance to internal users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve network connectivity and system issues.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management and inventory control.

Skills

Helpdesk experience

Windows/macOS knowledge

Networking concepts

Communication skills

Problem-solving

Job description

About the Role

Our client is seeking a skilled and reliable Helpdesk Support Technician to join their IT department based in Vereeniging . This role is critical for providing first-line technical support to employees, ensuring smooth operation of IT systems and equipment. You will diagnose and resolve hardware, software, and network issues, manage user accounts, and assist with IT onboarding. The successful candidate will be a patient problem-solver, dedicated to maintaining efficient technology infrastructure for the business.

Key Responsibilities

• Provide prompt and effective technical assistance to internal users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve network connectivity and system issues.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management and inventory control.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts and troubleshooting tools.
• Excellent problem-solving and analytical skills.
• Good communication skills and customer service orientation.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work with a stable and growing organization.
• Ongoing training and professional development in IT.
• Positive and collaborative office environment.
• Standard employee benefits including medical aid.