Helpdesk Operator

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Company-sponsored health benefits

On-the-job training and development

Job summary

Placements24 in Bloemfontein seeks a Helpdesk Operator to provide first-level IT support for internal users. You will log, troubleshoot, and resolve a range of tech issues, keeping productivity high and documenting solutions for future reference.

You will work from our Bloemfontein office, joining a dynamic IT team focused on delivering reliable support, with opportunities for on-the-job training and professional development.

Qualifications

• Previous experience in a helpdesk or IT support role.
• Good understanding of computer hardware, operating systems, and common software applications.
• Excellent communication and interpersonal skills.
• Ability to remain patient and professional when assisting users.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Receive, log, and prioritize incoming helpdesk requests via phone, email, or ticketing system.
• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Escalate unresolved issues to the appropriate IT support teams with detailed information.
• Assist users with password resets, account configurations, and basic software usage.
• Maintain an inventory of IT equipment and software licenses.
• Create and update IT support documentation and knowledge base articles.

Skills

Helpdesk experience

Communication skills

Problem-solving

Patience

Tools

Ticketing system

Remote support tools

Job description

About the Role

Our client is seeking an organized and customer-focused Helpdesk Operator to join their team in Bloemfontein . This role serves as the initial point of contact for all IT-related support requests, providing first-level assistance to employees. You will be responsible for logging, troubleshooting, and resolving a wide range of technical issues, ensuring minimal disruption to productivity. Working within our Bloemfontein office, you will be part of a dynamic IT department dedicated to supporting our internal users. This position is ideal for someone with a keen interest in technology and a passion for providing excellent support.

Key Responsibilities

• Receive, log, and prioritize incoming helpdesk requests via phone, email, or ticketing system.
• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Escalate unresolved issues to the appropriate IT support teams with detailed information.
• Assist users with password resets, account configurations, and basic software usage.
• Maintain an inventory of IT equipment and software licenses.
• Create and update IT support documentation and knowledge base articles.

Requirements

• Previous experience in a helpdesk or IT support role.
• Good understanding of computer hardware, operating systems, and common software applications.
• Excellent communication and interpersonal skills.
• Ability to remain patient and professional when assisting users.
• Familiarity with ticketing systems and remote support tools.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and regular performance reviews.
• Opportunity to gain broad IT experience in a supportive environment.
• On-the-job training and professional development support.
• Company-sponsored health benefits.
• Convenient location in Bloemfontein .