Helpdesk Support Agent

Placements24; Klerksdorp; On-site; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Comprehensive health insurance

Opportunities for IT training

Job summary

Placements24 is seeking a reliable Helpdesk Support Agent to join the team in Klerksdorp. You will provide first-line technical assistance to staff and clients, troubleshooting hardware, software, and network issues to ensure smooth operations.

The role requires strong problem-solving and communication skills, with a focus on timely resolutions and customer service. On-site work in Klerksdorp is expected, with opportunities for IT training and certification.

Qualifications

• Experience in a helpdesk or technical support role.
• Solid understanding of Windows and macOS operating systems.
• Familiarity with networking concepts and IT hardware.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to helpdesk tickets and user requests promptly.
• Install, configure, and maintain computer hardware and software systems.
• Assist users with password resets and account configurations.
• Escalate complex issues to senior IT staff when needed.
• Maintain accurate records of support activities and resolutions.

Skills

Customer service

Communication

Technical troubleshooting

Education

High school diploma

Tools

Windows OS

macOS

Networking basics

Job description

About the Role

Our client is seeking a reliable and technically adept Helpdesk Support Agent to join their team in Klerksdorp . This role is crucial for providing essential technical assistance to internal staff and external clients, ensuring smooth operations and quick resolution of IT-related issues. You will be the go-to person for troubleshooting hardware, software, and network problems, maintaining a high level of technical proficiency and customer service. Join a team that values technical expertise and supports a productive work environment, ensuring all users have the tools and support they need to succeed.

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets and user requests in a timely and efficient manner.
• Install, configure, and maintain computer hardware and software systems.
• Assist users with password resets, account configurations, and general IT inquiries.
• Escalate complex technical issues to senior IT staff when necessary.
• Maintain accurate records of support activities and resolutions.

Requirements

• Proven experience in a helpdesk or technical support role.
• Solid understanding of Windows and macOS operating systems.
• Familiarity with networking concepts and common IT hardware.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• High school diploma required; relevant IT certifications are beneficial.

Benefits

• Competitive annual salary.
• Comprehensive health insurance package.
• Opportunities for IT training and certification.
• On-site work environment in Klerksdorp .
• A supportive team dedicated to IT excellence.