Service Desk Agent

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Professional development

Stable environment

Modern IT infrastructure

Job summary

Placements24 is seeking a Service Desk Agent in Benoni to be the primary contact for IT support requests. You will troubleshoot a wide range of hardware, software, and networking issues to keep employees productive.

The role emphasizes strong customer service, documentation, and teamwork within a dedicated IT department. On-site with opportunities for development and performance-based salary increases. Experience in a service desk is preferred and a post-secondary IT qualification is a plus.

Qualifications

• High school diploma required; a diploma or degree in IT or a related field is advantageous.
• Previous experience in a service desk or IT support role.
• Proficiency with Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills, with a patient demeanor.

Responsibilities

• Log, track, and resolve all incoming user support requests via the IT ticketing system.
• Provide first-level technical support for hardware, software, and network issues.
• Escalate unresolved issues to the appropriate IT specialists or teams.
• Assist with the setup and configuration of new user workstations and equipment.
• Create and maintain documentation for common IT issues and resolutions.

Skills

Windows OS

Microsoft Office

Networking basics

Analytical thinking

Communication

Education

High school diploma

IT diploma/degree advantageous

Job description

About the Role

Join our client's team as a Service Desk Agent in Benoni , where you will be the primary point of contact for IT support requests. Your role will be essential in ensuring that all employees have the necessary technological resources to perform their duties effectively. You will troubleshoot a wide range of IT issues, from software glitches to hardware malfunctions, providing timely and efficient solutions. This position requires a strong technical aptitude combined with excellent customer service skills to support a busy user base. You'll work within a dedicated IT department focused on maintaining operational excellence.

Key Responsibilities

• Log, track, and resolve all incoming user support requests via the IT ticketing system.
• Provide first-level technical support for hardware, software, and network issues.
• Escalate unresolved issues to the appropriate IT specialists or teams.
• Assist with the setup and configuration of new user workstations and equipment.
• Create and maintain documentation for common IT issues and resolutions.

Requirements

• High school diploma required; a diploma or degree in IT or a related field is advantageous.
• Previous experience in a service desk or IT support role.
• Proficiency with Windows operating systems , Microsoft Office Suite, and basic networking concepts.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills, with a patient demeanor.

Benefits

• Competitive salary with opportunities for performance-based increases.
• Comprehensive benefits package including medical aid.
• Professional development and training opportunities in IT.
• A stable and supportive work environment.
• Opportunity to work with modern IT infrastructure.