Helpdesk Support Agent

Placements24; Centurion; On-site; ZAR 150,000 - 230,000; Full time

Benefits offered by this job

Salary reviews

Medical aid

Retirement fund

Training & certifications

Generous leave

Job summary

Placements24 is seeking a diligent Helpdesk Support Agent based in Centurion to provide first-level IT support for hardware, software, and network issues. You will be the primary contact for internal users, resolving IT queries with strong customer service and technical proficiency.

The role requires experience in a helpdesk environment, understanding of Windows/macOS, and the ability to troubleshoot technical problems.

Qualifications

• Experience providing first-level IT helpdesk support.
• Solid understanding of Windows and macOS operating systems.
• Experience diagnosing hardware and software issues.
• Strong customer service and communication skills.
• Relevant IT certifications are a plus.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Respond to IT support tickets and diagnose/resolve problems promptly.
• Install, configure and maintain computers, software, networks, printers, and scanners.
• Assist users with password resets and account management.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Maintain accurate records of IT support requests in the ticketing system.

Skills

Helpdesk experience

Windows

macOS

Network troubleshooting

Customer service

IT certifications

Education

CompTIA A+

Tools

Ticketing system

Remote support tools

Job description

About the Role

Our client is seeking a diligent and technically adept Helpdesk Support Agent to join their team based in Centurion. This role is essential for providing first-level technical support to internal users, resolving hardware, software, and network issues efficiently. You will be the primary point of contact for all IT-related queries, ensuring minimal disruption to daily operations. The ideal candidate is a patient problem-solver with excellent technical aptitude and strong customer service skills. This is a fantastic opportunity to contribute to a stable IT environment and grow your technical expertise within a supportive corporate setting.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Respond to IT support tickets, diagnosing and resolving technical problems in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with password resets, account management, and application usage.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Maintain accurate records of IT support requests and resolutions in the ticketing system.

Requirements

• Proven experience working in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with network troubleshooting and basic understanding of network protocols.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service orientation and the ability to communicate technical information clearly.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive annual salary with regular reviews and potential bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for further IT training and certifications.
• Generous annual leave allowance.
• A stable and professional work environment with a focus on team support.