IT Helpdesk Analyst

Placements24; Randburg; On-site; GBP 8,200 - 15,000; Full time

Benefits offered by this job

Salary incentives

Health, dental & vision insurance

IT training and career progression

PTO & holidays

Job summary

Placements24 is seeking an IT Helpdesk Analyst to join the technical team in Randburg. You'll provide first and second-line support to end-users, diagnosing and resolving hardware, software, and network issues to keep IT services running smoothly.

The role requires strong communication, analytical, and customer service skills, with a focus on timely, effective solutions and documentation in the helpdesk system. On-site work in Randburg, with opportunities for IT career progression.

Qualifications

• Associate degree or higher in IT/CS or related field.
• Proven experience in IT helpdesk or technical support role.
• Strong communication and problem-solving skills with customer focus.

Responsibilities

• Provide first and second-level IT support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Troubleshoot, document solutions, and close tickets in the helpdesk system.
• Manage user accounts, permissions, and access controls.
• Assist with IT asset tracking and inventory management.
• Escalate complex problems to senior IT staff when needed.

Skills

IT helpdesk experience

Technical support

Customer service

Communication

Problem-solving

Education

Associate degree in IT/CS

Tools

Windows

macOS

Microsoft Office

Job description

About the Role

Our client is seeking a skilled IT Helpdesk Analyst to join their technical team in Randburg . This role is critical for providing first and second-level support to end-users, ensuring the efficient operation of the company's IT infrastructure. You will diagnose and resolve hardware, software, and network issues, providing timely and effective solutions. The ideal candidate is technically proficient, possesses excellent problem-solving abilities, and has strong communication skills, contributing to a stable and productive IT environment within our client's offices.

Key Responsibilities

• Provide responsive technical support to end-users for desktop hardware, software, and network connectivity.
• Install, configure, and maintain user workstations and related peripherals.
• Troubleshoot and resolve IT issues, documenting solutions in the helpdesk system.
• Manage user accounts, permissions, and access controls.
• Assist with IT asset management and inventory tracking.
• Escalate complex technical problems to senior IT staff or specialized support teams.

Requirements

• Associate's degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Network+) are highly valued.
• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of operating systems (Windows, macOS), Microsoft Office Suite, and common business applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent analytical, problem-solving, and customer service skills.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for advanced IT training and career progression.
• A collaborative IT team environment in Randburg .
• Generous paid time off and holiday schedule.