Technical Support Representative

Placements24; Randburg; On-site; GBP 8,200 - 13,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Pension

Paid time off

Training opportunities

Collaborative office in Randburg

Opportunities with innovative tech

Job summary

Placements24 is seeking a Technical Support Representative to provide essential technical assistance to users from our Randburg office. You will diagnose and resolve issues across hardware, software, and networks, communicating complex information clearly to users of all levels of expertise.

Join a dedicated support team focused on customer satisfaction, with opportunities for training and growth in a collaborative environment in Randburg.

Qualifications

• Minimum high school diploma; technical certifications are a plus.
• Experience in diagnosing and resolving hardware, software, and network issues.
• Strong verbal and written communication; ability to explain complex concepts clearly.

Responsibilities

• Respond to technical support requests via phone, email, and ticketing system.
• Diagnose hardware, software, and network issues and provide solutions.
• Guide users through troubleshooting steps with clear instructions.
• Document issues, resolutions, and interactions accurately.
• Escalate unresolved issues to senior technical staff.
• Stay updated on product knowledge and relevant technical advancements.

Skills

Technical support

Troubleshooting

Networking basics

Hardware basics

Communication skills

Technical explanations

Education

High school diploma

Job description

About the Role

Our client is seeking a skilled and helpful Technical Support Representative to provide essential technical assistance to their user base in Randburg . You will be responsible for diagnosing and resolving a wide range of technical issues related to the company's products and services. This role requires a patient demeanor, strong problem-solving abilities, and the capacity to communicate technical information clearly to users of varying technical expertise. Working in our client's Randburg office, you will be part of a dedicated support team committed to ensuring our customers can utilize our offerings without interruption. This is an excellent opportunity to apply your technical skills and contribute to customer satisfaction.

Key Responsibilities

• Respond to technical support requests via phone, email, and ticketing system.
• Diagnose hardware, software, and network issues and provide effective solutions.
• Guide users through troubleshooting steps and provide clear instructions.
• Document all technical issues, resolutions, and customer interactions accurately.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Stay updated on product knowledge and technical advancements relevant to the role.

Requirements

• Previous experience in a technical support role.
• Proficiency in troubleshooting common operating system and application issues.
• Strong understanding of computer hardware and network basics.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• High school diploma or equivalent; technical certifications are a plus.

Benefits

• Competitive annual salary.
• Full benefits package including medical aid and pension.
• Paid time off and opportunities for training.
• A collaborative office environment in Randburg .
• Opportunity to work with innovative technologies.