Senior Wireless Networking Engineer (L3) - Managed Services

NTT America, Inc.

Cape Town

Hybrid

ZAR 720,000 - 1,100,000

Full time

6 days ago

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Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L3) to lead high-complexity tickets, resolve critical incidents, and mentor junior teammates. The role emphasizes on-site support, vendor coordination, and ongoing automation to improve service delivery.

Applicants should have robust network security knowledge, Linux familiarity, and enterprise WLAN experience, with CCNP Enterprise and CWAP/CWNE credentials considered highly advantageous. This is a hybrid position based in Cape Town.

Qualifications

Must build secure networks for enterprise applications and troubleshoot network config.
Experience with network security and incident response preferred.
CCNP Enterprise certification required or equivalent experience.
CWAP/CWDP/CWNE are highly desirable for wireless/network design.

Responsibilities

Lead in providing exceptional managed services to clients and resolve complex incidents.
Create knowledge articles for frequent tasks and train junior team members.
Manage onsite support and field engineering services across client sites.
Collaborate with vendors for escalation and drive continuous service improvements.
Contribute to automation initiatives to reduce manual efforts.