Observability & Networking Platform Engineer – L2

NTT America, Inc.; Cape Town; Hybrid; ZAR 550,000 - 850,000; Full time

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L2) in Cape Town to monitor client IT infrastructure, resolve incidents, and support change management. You will handle medium-complexity tickets, escalate when needed, and contribute to automation and documentation efforts.

The role emphasizes proactive monitoring, clear risk mitigation, and collaboration with clients and internal teams within a hybrid working environment.

Qualifications

• Experience deploying network monitoring systems and dashboards.
• Ability to interpret monitoring data and produce reports.
• Understanding of OSI, TCP/IP, IP addressing and routing concepts.
• Experience in security investigations and audits is a plus.

Responsibilities

• Monitor client infrastructure and manage initial escalations.
• Assist in change management and log maintenance tasks.
• Prepare monthly status reports and update diagrams.
• Collaborate with clients and internal teams to resolve incidents.

Skills

Ansible

Python

Monitoring tools

Cisco technologies

Wi-Fi technologies

Firewalls

Linux & shell scripting

SD-WAN

Change management

Education

Diploma, degree in IT/Computing

Tools

NetScout

LogicMonitor

Prometheus

Grafana

ServiceNow

Job description

NTT DATA is seeking a Networking Managed Services Engineer (L2) in Cape Town to monitor client IT infrastructure, resolve incidents, and support change management. You will handle medium-complexity tickets, escalate when needed, and contribute to automation and documentation efforts.

The role emphasizes proactive monitoring, clear risk mitigation, and collaboration with clients and internal teams within a hybrid working environment.