Senior Managed Services Engineer L3 - Hybrid

Dis-Chem Pharmacies; Johannesburg; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Cross Technology Managed Services Engineer (L3) to deliver high-quality incident resolution across multi-domain infrastructure in a hybrid Johannesburg environment. You will mentor L2 teams, engage vendors, and drive automation initiatives.

The role emphasizes proactive monitoring, knowledge article creation, and collaboration across Cloud, Security, Networking, and Applications to meet strict SLAs.

Qualifications

• Bachelor's degree in IT/Computing or equivalent work experience.

Responsibilities

• Provide exceptional service by proactively identifying and resolving incidents across client infrastructure.

Skills

Managed Services

ITIL processes

Vendor management

Cross-technology infrastructure

Cross-cultural communication

Planning under pressure

Active listening

Client-focused service

Education

Bachelor's degree in IT/Computing

Microsoft Certified: Azure Administrator Associate (AZ104)

Microsoft Certified: DevOps Engineer Expert (AZ-400)

Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

ITIL foundation

Microsoft Certified: DevOps Engineer Expert

VMware Certified Professional (VCP)

Tools

Azure

DevOps tooling

VMware

Job description

NTT DATA is seeking a Cross Technology Managed Services Engineer (L3) to deliver high-quality incident resolution across multi-domain infrastructure in a hybrid Johannesburg environment. You will mentor L2 teams, engage vendors, and drive automation initiatives.

The role emphasizes proactive monitoring, knowledge article creation, and collaboration across Cloud, Security, Networking, and Applications to meet strict SLAs.