Telecom Network Operations Manager

Placements24; Polokwane; Hybride; ZAR 900 000 - 1 500 000; Plein temps

Résumé du poste

Placements24 is seeking an experienced Telecom Network Operations Manager to oversee the daily network infrastructure operations in Polokwane, Limpopo. You will lead a team of engineers and technicians, implement policies, and drive continuous improvement for high availability and performance.

The role requires strong leadership, ITIL understanding, and budgeting experience, with a track record in telecom network operations.

Qualifications

• Bachelor's degree required in a related engineering/IT field.
• Minimum 7 years in telecommunications network operations; 3+ years in a management role.
• Strong knowledge of IP networking, wireless, and transmission systems; ITIL familiarity.

Responsabilités

• Lead a team of network operations engineers and technicians, providing guidance and performance feedback.
• Oversee day-to-day operations to ensure high availability and performance of the telecom network.
• Develop, implement, and enforce network policies, procedures, and standards.
• Monitor network performance with advanced tools and implement proactive solutions.
• Lead incident management and ensure timely resolution of outages.
• Manage capacity planning, resources, and budgeting for the operations department.
• Collaborate with Engineering, Planning, and Customer Support for seamless service delivery.
• Drive continuous improvement for efficiency, cost-effectiveness, and service quality.
• Stay updated on industry trends and emerging technologies to maintain a competitive edge.
• Ensure compliance with regulatory and security requirements.

Connaissances

Leadership

ITIL

Budgeting

Stakeholder Mgmt

Network Monitoring

Communication

Formation

Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field

Outils

CCNA/CCNP

ITIL Certification

Description du poste

About the Role

Our client, a major telecommunications provider, is seeking an experienced and results-driven Telecom Network Operations Manager to oversee the daily operations of their network infrastructure in Polokwane, Limpopo . This leadership role is critical in ensuring the reliability, performance, and availability of our client's network services. The ideal candidate will possess a strong background in network operations management, team leadership, and a deep understanding of telecommunications technologies. You will be responsible for managing a team of network engineers and technicians, optimizing operational processes, and implementing strategies to enhance network stability and efficiency. This is a significant opportunity to influence the operational excellence of a leading company in South Africa's vibrant telecom sector. We are looking for a strategic thinker with excellent problem-solving skills and a proven ability to lead and motivate a technical team in a demanding environment.

Key Responsibilities

• Manage and lead a team of network operations engineers and technicians, providing guidance and performance feedback.
• Oversee the day-to-day operations of the telecommunications network, ensuring high availability and optimal performance.
• Develop, implement, and enforce network operational policies, procedures, and standards.
• Monitor network performance using advanced tools, identify potential issues, and implement proactive solutions.
• Lead incident management processes, ensuring timely resolution of network outages and performance degradations.
• Manage network capacity planning, resource allocation, and budgeting for the operations department.
• Collaborate with other departments (e.g., Engineering, Planning, Customer Support) to ensure seamless service delivery.
• Drive continuous improvement initiatives to enhance operational efficiency, cost-effectiveness, and service quality.
• Stay abreast of industry trends and emerging technologies to maintain a competitive edge.
• Ensure compliance with all relevant regulatory and security requirements.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or supervisory role.
• Extensive knowledge of telecommunications network technologies, including IP networking, wireless technologies, and transmission systems.
• Proven experience with network monitoring, management, and troubleshooting tools.
• Strong understanding of ITIL or similar IT service management frameworks.
• Demonstrated leadership skills with the ability to motivate and manage a technical team effectively.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong communication, interpersonal, and stakeholder management skills.
• Experience in budgeting and financial management for operational departments.
• Relevant industry certifications (e.g., CCNA, CCNP, ITIL) are highly desirable.

Benefits

• Our client offers a highly competitive salary package, including performance-based bonuses and long-term incentives.
• The comprehensive benefits program includes private medical insurance, a retirement savings plan, and generous leave allowances.
• Opportunities for advanced leadership training and professional development are provided.
• This role offers a strategic position within our client's operations in Polokwane , contributing to the critical infrastructure of the region.
• The company fosters a collaborative work culture with a focus on employee growth and well-being.