Senior Telecommunications Operations Manager

Placements24; Randburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive health plan

Company car or allowance

Generous leave

Training and professional development

Job summary

Placements24 is assisting a leading telecommunications service provider in Randburg, Gauteng, seeking a Senior Telecommunications Operations Manager. You will oversee day-to-day network operations, lead a team of specialists, manage incidents, and drive improvements to uptime and efficiency.

The role requires a Bachelor's degree in a technical field and at least 7 years in telecom operations management, with strong knowledge of IP/MPLS, DWDM, and mobile networks.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications or a related technical field.
• Minimum 7 years of experience in telecommunications operations management.
• Strong knowledge of network technologies and protocols (IP, MPLS, DWDM, mobile networks).
• Experience with incident, problem and change management; leading teams.

Responsibilities

• Lead and manage the telecommunications operations team, providing guidance, mentorship, and performance management.
• Oversee monitoring, maintenance, and troubleshooting of network infrastructure (transmission, access, core).
• Develop and implement procedures and best practices for service quality and reliability.
• Manage the incident management process to resolve outages and degradations.
• Develop and track KPIs for network operations and team performance.
• Plan and coordinate network maintenance, upgrades, and deployments.
• Manage vendor relationships for operational support.
• Ensure compliance with security policies within operations.
• Drive continuous improvement to improve efficiency and reduce costs.

Skills

Leadership

Team management

Incident management

Problem solving

Stakeholder management

Communication

NOC experience

Education

Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications

Tools

IP/MPLS

DWDM

Mobile network infrastructure

Job description

About the Role

Our client, a leading telecommunications service provider in Randburg, Gauteng , is seeking a highly experienced and results-oriented Senior Telecommunications Operations Manager. This role is responsible for overseeing the day-to-day operations of our network infrastructure, ensuring maximum uptime, performance, and efficiency. You will lead a team of operations specialists and technicians, manage incident response, and drive continuous improvement initiatives. This is a key leadership position within our operations hub in Randburg .

Key Responsibilities

• Lead and manage the telecommunications operations team, providing guidance, mentorship, and performance management.
• Oversee the monitoring, maintenance, and troubleshooting of all network infrastructure, including transmission, access, and core network elements.
• Develop and implement operational procedures and best practices to ensure service quality and reliability.
• Manage the incident management process, ensuring timely resolution of network outages and performance degradations.
• Develop and track key performance indicators (KPIs) for network operations and team performance.
• Plan and coordinate network maintenance activities, upgrades, and deployments to minimize service impact.
• Manage vendor relationships for operational support and equipment maintenance.
• Ensure compliance with security policies and procedures within the operations environment.
• Drive continuous improvement initiatives to enhance operational efficiency and reduce costs.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related technical field.
• Minimum of 7 years of experience in telecommunications operations management, with a proven track record of success.
• Extensive knowledge of telecommunications network technologies and protocols (e.g., IP, MPLS, DWDM, mobile network infrastructure).
• Strong experience in incident management, problem management, and change management processes.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Excellent understanding of network security best practices.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Exceptional communication and stakeholder management skills.
• Experience with network operations center (NOC) environments is essential.

Benefits

• Highly competitive salary package and significant bonus potential.
• Comprehensive executive health, retirement, and life insurance plans.
• Generous annual leave and paid sick leave.
• Opportunities for advanced training and professional development.
• Company car or car allowance.
• Exposure to diverse and cutting-edge telecommunications technologies in Randburg .
• A challenging and rewarding work environment with significant impact.