Senior Telecom Operations Manager

Placements24

East London

Ibrido

ZAR 1.200.000 - 1.900.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Company car and fuel allowance

Relocation assistance

Executive bonuses

Comprehensive medical aid

Descrizione del lavoro

Placements24 is seeking a Senior Telecom Operations Manager for the East London region. You will oversee network operations across fixed-line, mobile, and broadband services, lead a team of engineers and technicians, and drive performance with clear KPIs and budgets.

The role requires extensive telecom network experience, strategic thinking, and strong leadership under pressure in a dynamic environment. Relocation assistance and executive benefits available.

Competenze

Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or related field; MBA or Master's degree is a plus.
Minimum of 8 years in telecommunications network operations and management, with at least 3 years in a managerial or supervisory role.

Mansioni

Lead and manage the day-to-day operations of the telecommunications network, ensuring high availability and performance.
Oversee a team of network engineers, technicians, and support staff, providing direction, mentorship, and performance management.
Develop and implement operational strategies, procedures, and best practices to enhance network efficiency and service quality.
Manage network incidents and outages, ensuring rapid resolution and minimal customer impact.
Monitor KPIs and SLAs, reporting on operational status and trends.
Manage operational budgets, control costs, and ensure efficient resource allocation.
Collaborate with planning, engineering, and customer support to ensure seamless service delivery.
Drive continuous improvement initiatives to optimize processes and technologies.
Ensure compliance with regulatory requirements and safety standards.
Manage relationships with third-party vendors and service providers.
Oversee maintenance and repair schedules for network infrastructure in East London area.

Conoscenze

Leadership

Budget management

Network operations

Incident management

Telecom expertise

Team leadership

Formazione

Bachelor's degree in Telecommunications Engineering

MBA or Master's degree

Descrizione del lavoro

About the Role

Our client, a significant telecommunications operator, is seeking an experienced Senior Telecom Operations Manager to oversee network operations and service delivery in the **East London, Eastern Cape** region. This leadership role is critical for ensuring the reliability, performance, and availability of our telecommunications infrastructure, including fixed-line, mobile, and broadband services. The ideal candidate will possess a strong track record in managing operational teams, optimizing network performance, and driving continuous improvement initiatives within a demanding telecommunications environment. You will be responsible for managing budgets, resources, and key performance indicators to achieve operational excellence. This is an exceptional opportunity to lead a vital function within a dynamic industry and contribute to the technological advancement of the **South African** telecommunications landscape. We are looking for a strategic thinker with excellent leadership and problem-solving skills, dedicated to delivering superior service to our customers.

Key Responsibilities

Lead and manage the day-to-day operations of the telecommunications network, ensuring high availability and performance.
Oversee a team of network engineers, technicians, and support staff, providing direction, mentorship, and performance management.
Develop and implement operational strategies, procedures, and best practices to enhance network efficiency and service quality.
Manage network incidents and outages, ensuring rapid resolution and minimal customer impact.
Monitor key performance indicators (KPIs) and service level agreements (SLAs), reporting on operational status and trends.
Manage operational budgets, control costs, and ensure efficient resource allocation.
Collaborate with planning, engineering, and customer support departments to ensure seamless service delivery.
Drive continuous improvement initiatives, identifying opportunities to optimize processes and technologies.
Ensure compliance with all regulatory requirements and safety standards.
Manage relationships with third-party vendors and service providers.
Oversee the maintenance and repair schedules for network infrastructure in the **East London** area.

Requirements

Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related field; MBA or Master's degree is a plus.
Minimum of 8 years of experience in telecommunications network operations and management, with at least 3 years in a managerial or supervisory role.
In-depth knowledge of telecommunications technologies, including mobile networks (4G/5G), fixed-line, IP networking, and broadband services.
Proven experience in managing operational teams, incident management, and performance monitoring.
Strong understanding of network infrastructure, including core, transport, and access networks.
Excellent leadership, communication, and interpersonal skills.
Strong financial acumen and experience managing operational budgets.
Demonstrated ability to develop and implement strategic operational plans.
Problem-solving and decision‑making skills in high‑pressure situations.
Familiarity with regulatory requirements within the **Eastern Cape** and broader **South Africa**.

Benefits