Senior Telecom Operations Manager

Placements24; Bloemfontein; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Incentives

Health coverage

Generous leave

Development programs

Hybrid work

Retirement plan

Annual bonus

Job summary

Placements24 is seeking a Senior Telecom Operations Manager in Bloemfontein to oversee day-to-day network operations, service delivery, and performance. You will lead a team of operations engineers and technicians, ensuring reliability and adherence to SLAs and KPIs.

The role requires a Bachelor's in Telecommunications/Engineering or related field, 8+ years in telecom operations, strong ITIL knowledge, and proven leadership.

Qualifications

• Bachelor's degree in Telecommunications, Engineering, Business Administration, or a related field.
• 8+ years of experience in telecommunications operations management.
• Strong knowledge of IP networking, wireless, and fiber optics.
• Experience with network management systems and OMS/OSS tools.
• Excellent leadership, team management, and decision‑making skills.
• Strong ITIL framework and service management understanding.
• Excellent communication, interpersonal, and problem‑solving skills.

Responsibilities

• Manage and coordinate all aspects of telecommunications network operations, including monitoring, maintenance, and troubleshooting.
• Lead, mentor, and develop a team of operations engineers and technicians.
• Ensure adherence to SLAs and KPIs.
• Develop and implement operational policies, procedures, and best practices to enhance efficiency and service quality.
• Oversee incident management, problem management, and change management processes.
• Manage vendor relationships and service contracts related to network operations.
• Conduct performance analysis and prepare reports for senior management on network status and operational efficiency.
• Identify opportunities for operational improvements and cost savings.
• Ensure compliance with all relevant industry regulations and safety standards.

Skills

Leadership

ITIL knowledge

Network operations

Vendor management

Communication

Education

Bachelor's degree in Telecommunications, Engineering, Business Administration

Tools

Network management systems

Job description

About the Role

Our client, a prominent telecommunications service provider located in Bloemfontein, Free State , is seeking an experienced and strategic Senior Telecom Operations Manager. This vital role is responsible for overseeing the day-to-day operations of our client's network infrastructure and service delivery. You will lead a team of operations specialists, ensuring the reliability, efficiency, and performance of our telecommunications services across the region. The ideal candidate has a strong background in telecommunications operations management, excellent leadership skills, and a deep understanding of network technologies and service level agreements. This position offers a challenging yet rewarding opportunity to make a significant impact on our client's operational success.

Key Responsibilities

• Manage and coordinate all aspects of telecommunications network operations, including monitoring, maintenance, and troubleshooting.
• Lead, mentor, and develop a team of operations engineers and technicians.
• Ensure adherence to Service Level Agreements (SLAs) and key performance indicators (KPIs).
• Develop and implement operational policies, procedures, and best practices to enhance efficiency and service quality.
• Oversee incident management, problem management, and change management processes.
• Manage vendor relationships and service contracts related to network operations.
• Conduct performance analysis and prepare reports for senior management on network status and operational efficiency.
• Identify opportunities for operational improvements and cost savings.
• Ensure compliance with all relevant industry regulations and safety standards.

Requirements

• Bachelor's degree in Telecommunications, Engineering, Business Administration, or a related field.
• Minimum of 8 years of experience in telecommunications operations management.
• Proven track record of successfully managing large-scale network operations.
• Strong knowledge of various telecommunications technologies (e.g., IP networking, wireless, fiber optics).
• Experience with network management systems and operational support tools.
• Excellent leadership, team management, and decision-making skills.
• Strong understanding of ITIL frameworks and service management principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.

Benefits

• Competitive salary package with performance-based incentives.
• Comprehensive health, dental, and vision coverage.
• Generous annual leave and company holidays.
• Opportunities for professional development, leadership training, and industry certifications.
• Strategic role with significant influence on operations in Bloemfontein .
• Hybrid work model supporting work-life balance.
• Retirement savings plan.
• Annual performance bonus.