Telecommunications Network Operations Manager

Placements24; Stellenbosch; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Placements24 in Stellenbosch, Western Cape, is seeking a Telecommunications Network Operations Manager to lead the operational team, ensuring maximum network uptime, performance, and reliability for clients. You will mentor engineers and technicians, oversee monitoring, incident and change management, and drive process improvements while coordinating with planning, security and vendor teams.

This senior role requires strong leadership, deep telecom operations knowledge, and a track record of

Qualifications

• 7+ years in telecom network operations with 3+ years in leadership.
• Strong knowledge of IP networking, routing, switching, fiber optics.
• Experience with ITIL incident, problem, and change management.

Responsibilities

• Lead and mentor network engineers and technicians.
• Oversee monitoring, maintenance and troubleshooting of the network infrastructure.
• Ensure the availability, performance, and reliability of all network services meeting SLAs.
• Develop and implement operational procedures, best practices, and performance metrics.
• Manage incident response and problem management processes to quickly resolve network issues and prevent recurrence.
• Oversee network change management processes to ensure stability and minimize disruption.
• Collaborate with network planning, design, and security teams to ensure readiness for new deployments.
• Manage vendor relationships for network equipment and services.
• Develop and manage the network operations budget.
• Drive continuous improvement initiatives within the operations team.

Skills

Leadership

Network operations

Budget management

Vendor negotiation

ITIL knowledge

Incident management

Education

Bachelor's degree in Computer Science/Electrical Engineering/Telecommunications

Tools

Network monitoring tools

Fault management systems

Ticketing systems

Job description

About the Role

About the Role Our client, a leading provider in the telecommunications industry, is looking for an experienced and dynamic Telecommunications Network Operations Manager to lead their operational team in Stellenbosch, Western Cape . This senior management position is responsible for overseeing the daily operations of the company's network infrastructure, ensuring maximum uptime, performance, and reliability. You will manage a team of skilled engineers and technicians, drive process improvements, and implement best practices to maintain a high-performing network. The ideal candidate possesses strong leadership capabilities, a deep understanding of network operations, and a proven track record in managing complex telecom environments. This role is critical for ensuring the smooth delivery of services to our client's customers and is based in Stellenbosch .

Key Responsibilities

• Lead, manage, and mentor a team of network engineers and technicians responsible for network operations.
• Oversee the day-to-day monitoring, maintenance, and troubleshooting of the telecommunications network infrastructure.
• Ensure the availability, performance, and reliability of all network services, meeting or exceeding Service Level Agreements (SLAs).
• Develop and implement operational procedures, best practices, and performance metrics.
• Manage incident response and problem management processes to quickly resolve network issues and prevent recurrence.
• Oversee network change management processes to ensure stability and minimize disruption.
• Collaborate with network planning, design, and security teams to ensure operational readiness for new deployments.
• Manage vendor relationships for network equipment and services.
• Develop and manage the network operations budget.
• Drive continuous improvement initiatives within the operations team.

Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.
• Extensive knowledge of network technologies, protocols, and hardware (e.g., IP networking, routing, switching, fiber optics, wireless).
• Proven experience with network monitoring tools, fault management systems, and ticketing systems.
• Strong understanding of ITIL frameworks and best practices for incident, problem, and change management.
• Excellent leadership, team management, and communication skills.
• Demonstrated ability to manage complex projects and operational challenges.
• Experience in budget management and vendor negotiation.
• Ability to work under pressure and make critical decisions in a fast-paced environment.
• Experience within the telecoms industry is essential.

Benefits

• Our client offers a competitive salary of R per annum , comprehensive health benefits, a generous retirement fund, and performance-based bonuses.
• Opportunities for professional development and career advancement within the organization are abundant.
• This position is based in Stellenbosch, Western Cape , requiring full-time on-site commitment.