Senior Telecom Network Operations Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 1,400,000 - 1,900,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Relocation assistance

Professional certifications support

Job summary

Placements24 is seeking an experienced Senior Telecom Network Operations Manager to lead the network operations in Richards Bay, KwaZulu-Natal. You will oversee the NOC, drive performance improvements, and manage a team of engineers and technicians.

The role requires 8+ years in telecom network ops with at least 3 years in management, deep knowledge of networking protocols, and ITIL practices. Relocation support and ongoing professional development are offered.

Qualifications

• Bachelor’s degree in CS/Engineering/Telecommunications or related field.
• 8+ years in telecom network operations, 3+ years in leadership.
• Strong knowledge of TCP/IP, BGP, OSPF, MPLS.
• Experience with monitoring tools and ITIL practices.

Responsibilities

• Direct and manage the NOC for 24/7 monitoring of the network.
• Develop and implement strategies to improve performance and reliability.
• Lead and mentor network engineers and technicians.
• Oversee incident, problem, and change management processes.
• Monitor KPIs/SLAs and report network health and efficiency.

Skills

Leadership

Networking protocols

ITIL processes

Budget management

Vendor management

Cloud networking

Education

Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field

Tools

Network monitoring tools

Systems management platforms

Job description

About the Role

Our client, a major telecommunications service provider, is seeking a dynamic and experienced Senior Telecom Network Operations Manager to lead their operational division in Richards Bay, KwaZulu-Natal. This critical role involves overseeing the day-to-day management of the company's network infrastructure, ensuring optimal performance, uptime, and service delivery. You will be responsible for managing a team of network operations specialists, implementing best practices, and driving continuous improvement initiatives. The ideal candidate will possess a strong background in network operations, a proven ability to manage complex systems, and excellent leadership skills. This position offers the chance to make a significant impact on network stability and customer satisfaction within a thriving coastal city.

Key Responsibilities

• Direct and manage the Network Operations Center (NOC) to ensure 24/7 monitoring and management of the telecommunications network.
• Develop and implement operational strategies, policies, and procedures to enhance network performance and reliability.
• Lead, mentor, and develop a team of network operations engineers and technicians.
• Oversee incident management, problem management, and change management processes to minimize service disruptions.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs), reporting on network health and operational efficiency.
• Manage vendor relationships and ensure service level adherence for outsourced network functions.
• Plan and execute network upgrades, maintenance, and capacity management activities.
• Ensure compliance with security standards and regulatory requirements.
• Drive initiatives for automation and process optimization within network operations.

Requirements

• Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• In-depth knowledge of network infrastructure, protocols (e.g., TCP/IP, BGP, OSPF, MPLS), and telecommunications technologies.
• Experience with network monitoring tools and systems management platforms.
• Strong understanding of ITIL frameworks and service management best practices.
• Proven ability to lead and motivate technical teams.
• Excellent problem-solving, decision-making, and communication skills.
• Experience in managing budgets and vendor contracts.
• Familiarity with cloud-based network solutions is a plus.

Benefits

• Attractive salary with performance-related bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Relocation assistance may be available for exceptional candidates.
• Opportunities for advanced training and professional certifications.
• Access to modern office facilities in Richards Bay.
• A supportive and collaborative team culture.