Lead Telecom Network Operations Manager

Placements24; Stellenbosch; Híbrido; ZAR 1.200.000 - 1.700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Medical benefits

Annual leave

Salary incentives

Professional development

Descripción de la vacante

Placements24 seeks a Lead Telecom Network Operations Manager in Stellenbosch, Western Cape. The role oversees a large telecom network, guiding a team of engineers and technicians to ensure high availability and reliability.

You will implement processes, SLAs, and continuous improvement initiatives to support service delivery across South Africa. The successful candidate will have a strong ITIL background, experience with IP/mobility networks, and a proven track record of leading technical teams

Formación

• Bachelor's degree in a technical field.
• 8+ years in telecom network operations.
• 3+ years in management or team lead role.

Responsabilidades

• Lead network operations engineers and technicians, set performance goals.
• Oversee monitoring, troubleshooting, and incident resolution to minimise downtime.
• Develop and implement procedures, SLAs and best practices for network operations.
• Manage the NOC and incident, problem, and change management processes.
• Collaborate with planning and engineering for service deployments and upgrades.
• Drive initiatives for performance optimization and capacity management.
• Ensure compliance with industry regulations and security standards.
• Manage vendor relationships for network tools and services.
• Prepare regular reports on performance, incidents and efficiency.

Conocimientos

Leadership

ITIL knowledge

Problem solving

Team motivation

Educación

Bachelor's degree in Electrical Engineering/CS/IT

Herramientas

ServiceNow

SolarWinds

NMS tools

Ticketing systems

Descripción del empleo

About the Role

Our client, a prominent telecommunications service provider in Stellenbosch, Western Cape, is seeking a dynamic and experienced Lead Telecom Network Operations Manager. This senior position is responsible for overseeing the day-to-day operations of the company's extensive network infrastructure, ensuring high levels of availability, performance, and reliability. The ideal candidate will have a strong background in network operations, team leadership, and process improvement within the telecoms industry. You will lead a team of skilled network operations engineers and technicians, fostering a culture of continuous improvement and operational excellence. This is a key role in ensuring seamless service delivery to our client's customer base across South Africa. The role offers a significant opportunity to shape operational strategies and drive efficiency in a growing market.

Key Responsibilities

• Lead, mentor, and manage a team of network operations engineers and technicians, setting performance goals and providing regular feedback.
• Oversee the monitoring, troubleshooting, and resolution of network incidents and service disruptions to minimize downtime.
• Develop and implement operational procedures, best practices, and service level agreements (SLAs) for network operations.
• Manage the network operations center (NOC) and ensure effective incident management, problem management, and change management processes.
• Collaborate with network planning and engineering teams to ensure smooth deployment of new services and network upgrades.
• Drive initiatives for network performance optimization and capacity management.
• Ensure compliance with all relevant industry regulations and security standards.
• Manage vendor relationships related to network operations tools and services.
• Prepare regular reports on network performance, incident trends, and operational efficiency to senior management.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead capacity.
• Proven experience managing complex IP networks, mobile core networks, and related infrastructure.
• Strong understanding of ITIL frameworks and their application in network operations.
• Experience with network monitoring tools, NMS systems, and ticketing systems (e.g., ServiceNow, SolarWinds).
• Excellent leadership, communication, and problem-solving skills.
• Demonstrated ability to manage and motivate technical teams in a high-pressure environment.
• Familiarity with cloud technologies and their impact on network operations is a plus.
• The role requires a hybrid working arrangement, with regular presence required at our Stellenbosch, Western Cape office.

Benefits

• Attractive salary and performance-based incentives.
• Comprehensive medical and retirement benefits.
• Generous annual leave and opportunities for professional development.
• Leadership role with significant impact on network operations.
• Work in a technologically advanced environment in Stellenbosch.
• Car allowance and fuel benefits.