Senior Retail Store Operations Supervisor

Placements24; Centurion; On-site; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff discounts

Career development

Job summary

Placements24 is seeking a proactive Senior Retail Store Operations Supervisor to support the busy Centurion store in Gauteng. You will oversee daily operations, inventory, staff supervision, and customer service to maintain store standards.

The role partners with the Store Manager to hit sales and operational targets, mentor staff, streamline stock controls, and ensure health and safety procedures are followed.

Qualifications

• 5+ years in retail operations or a related supervisory role.
• Experience in inventory management and stock control.
• Strong understanding of retail operations and customer service principles.

Responsibilities

• Supervise daily store operations, ensuring efficiency and adherence to company policies in Centurion.
• Assist the Store Manager in managing inventory, stock control, and merchandise presentation.
• Oversee retail staff, providing guidance, training, and performance feedback.

Skills

Leadership

Communication

Interpersonal skills

Team supervision

POS proficiency

Organizational skills

Education

Matriculation certificate

Tools

POS systems

Basic computer apps

Job description

About the Role

Our client, a prominent national retailer, is seeking a proactive and experienced Senior Retail Store Operations Supervisor to support the management team at their busy Centurion, Gauteng location. This role is instrumental in ensuring the smooth and efficient day-to-day operations of the store, focusing on inventory management, staff supervision, customer service, and maintaining store standards. The ideal candidate will possess a strong understanding of retail operations, excellent organizational skills, and the ability to lead by example. You will play a key role in supporting the Store Manager in achieving operational targets and enhancing the overall customer shopping experience. This is a fantastic opportunity for an ambitious individual looking to advance their career in retail operations within the thriving commercial hub of Centurion . We are looking for a dedicated professional committed to operational excellence.

Key Responsibilities

• Supervise daily store operations, ensuring efficiency and adherence to company policies in Centurion .
• Assist the Store Manager in managing inventory, stock control, and merchandise presentation.
• Oversee the work of retail staff, providing guidance, training, and performance feedback.
• Ensure exceptional customer service standards are consistently met by the team.
• Monitor stock levels and assist with stocktakes, replenishment, and receiving processes.
• Maintain store cleanliness, organization, and visual merchandising standards.
• Assist in managing staff schedules and ensuring adequate coverage.
• Implement and enforce health, safety, and security procedures within the store.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Contribute to achieving store sales and operational targets.

Requirements

• A minimum of 5 years of experience in retail operations or a related supervisory role.
• Proven experience in inventory management and stock control.
• Strong understanding of retail operational procedures and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to supervise and motivate a team effectively.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• Good organizational and time management skills.
• A matriculation certificate or equivalent qualification is required.
• Must be willing to work flexible hours, including weekends and public holidays, as dictated by store operations in Centurion .
• A commitment to operational excellence and customer satisfaction.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid and provident fund options.
• Employees are eligible for attractive staff discounts on a wide range of products.
• Opportunities for professional development and career progression within a reputable retail organization are provided.
• This role offers hands‑on experience in managing retail operations and leadership.
• A supportive and dynamic work environment is guaranteed.
• The position is based in a prime retail location in Centurion , offering excellent accessibility.
• Contribute to the success of a well‑established retail brand.