Retail Operations Supervisor

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with performancebon

Health insurance

Employee discounts

Hybrid flexibility

Job summary

Placements24 in Vereeniging is seeking an experienced Retail Operations Supervisor to oversee daily store operations, staff scheduling, and inventory management in a hybrid role with on-site supervision and planning. You will drive customer service standards and store presentation while implementing operational improvements.

The role focuses on leadership, process optimization, and ensuring adherence to policies across shifts, including weekends and holidays.

Qualifications

• Proven experience in retail supervisory or management roles.
• Strong knowledge of retail operations and loss prevention.
• Ability to work flexible hours, weekends and holidays.

Responsibilities

• Oversee daily store operations and ensure policy compliance.
• Schedule staff, breaks, and ensure floor coverage.
• Monitor inventory, conduct stock takes, and organize stockroom.
• Enforce loss prevention strategies to minimize shrinkage.
• Maintain clean, organized, and visually appealing store.
• Train new staff on procedures and customer service.
• Handle customer complaints and resolve issues.
• Support new operational initiatives and system upgrades.

Skills

Retail operations

Inventory management

Loss prevention

Staff scheduling

Leadership

Tools

POS systems

Retail software

Job description

About the Role

Our client is seeking an experienced and organized Retail Operations Supervisor to join their team in Vereeniging . This role is crucial for ensuring the smooth and efficient day-to-day running of the store, overseeing operational processes, staff scheduling, and inventory management. The successful candidate will help maintain high standards of customer service and store presentation. This hybrid role involves on-site supervision and strategic planning, offering a key leadership opportunity within the Gauteng retail landscape, focusing on operational excellence.

Key Responsibilities

• Oversee daily store operations, ensuring adherence to company policies and procedures.
• Manage staff schedules, breaks, and ensure adequate floor coverage.
• Monitor inventory levels, conduct stock takes, and manage stockroom organization.
• Implement and enforce loss prevention strategies to minimize shrinkage.
• Ensure the store environment is clean, organized, and visually appealing.
• Train new employees on operational procedures and customer service standards.
• Handle customer complaints and resolve issues effectively to ensure satisfaction.
• Assist with the implementation of new operational initiatives and system upgrades.

Requirements

• Proven experience in a retail supervisory or management role.
• Strong understanding of retail operations, inventory management, and loss prevention.
• Excellent organizational and time management skills.
• Proficiency in using retail management software and POS systems.
• Strong leadership and team management abilities.
• Ability to work a flexible schedule, including weekends and holidays, with hybrid remote capabilities for reporting and planning.

Benefits

• Competitive salary with potential for performance bonuses.
• Comprehensive health insurance and retirement plan.
• Employee discounts on a wide range of products.
• Opportunities for career growth and development within the company.
• A dynamic work environment with hybrid flexibility.