Lead Retail Operations Manager

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Career development

Hybrid work arrangement

Provident fund

Job summary

Placements24 is seeking a Lead Retail Operations Manager for a flagship Randburg store in South Africa to drive store performance and customer service excellence.

You will oversee inventory, staff scheduling, KPI tracking, and profitability while building a high-performing team. This hybrid role offers development within a national retail chain and a competitive benefits package.

Qualifications

• 7+ years in retail management with 3+ years in a managerial role.
• Proven track record of driving profitability.
• Strong knowledge of inventory, supply chain, and loss prevention.

Responsibilities

• Oversee day-to-day store operations in Randburg, ensuring efficiency and standards.
• Manage inventory control, stock levels, ordering, receiving, and loss prevention.
• Develop staff scheduling to optimize coverage and productivity.
• Lead, train, and motivate a diverse retail team to meet targets.
• Monitor KPIs and drive profitability and customer satisfaction.
• Ensure health, safety, and security compliance in-store.
• Collaborate with managers on product placement and promotions.
• Manage budgets and control expenses.
• Report performance to senior management with insights.

Skills

Leadership

Inventory management

Analytics

Team management

Problem solving

MS Office

Retail strategy

Education

Degree in Business Administration

Tools

POS systems

MS Office Suite

Job description

About the Role

Our client, a prominent national retailer, is seeking a highly skilled and experienced Lead Retail Operations Manager to oversee operations in their flagship Randburg, Gauteng store. This pivotal role requires a strategic thinker with a robust background in retail management, supply chain logistics, and team leadership. The successful candidate will be responsible for ensuring the seamless execution of all store operations, from inventory management and staff scheduling to customer service excellence and profitability. You will play a crucial part in driving operational efficiency, implementing best practices, and fostering a culture of continuous improvement. This position offers a significant opportunity for a dedicated professional to make a tangible impact on the business's success within the bustling Randburg area. We are looking for an individual who can inspire and guide teams towards achieving ambitious performance goals.

Key Responsibilities

• Oversee day-to-day store operations, ensuring efficiency and adherence to company standards in Randburg .
• Manage inventory control, including stock levels, ordering, receiving, and loss prevention strategies.
• Develop and implement effective staff scheduling to optimize coverage and productivity.
• Lead, train, and motivate a diverse team of retail staff to achieve sales and service targets.
• Monitor key performance indicators (KPIs) and implement strategies to improve store profitability and customer satisfaction.
• Ensure compliance with all health, safety, and security regulations within the retail environment.
• Collaborate with department managers to optimize product placement and in-store promotions.
• Manage operational budgets and control expenses effectively.
• Drive initiatives to enhance the overall customer shopping experience.
• Report on operational performance to senior management, providing insights and recommendations.

Requirements

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a managerial or supervisory capacity.
• Proven track record of successfully managing store operations and driving profitability.
• Strong understanding of inventory management systems, supply chain, and loss prevention techniques.
• Exceptional leadership, team management, and interpersonal skills.
• Proficiency in retail management software and MS Office Suite.
• Excellent analytical and problem-solving abilities.
• Demonstrated ability to develop and implement operational strategies.
• A relevant degree or diploma in Business Administration, Retail Management, or a related field is preferred.
• Must be able to work flexible hours, including weekends and public holidays, to meet business demands in Randburg .
• Strong commitment to customer service excellence and operational efficiency.

Benefits

• This role comes with a highly competitive salary and a comprehensive benefits package, including medical aid and a provident fund.
• Performance-based bonuses are offered, recognizing outstanding contributions to store profitability.
• Employees enjoy generous staff discounts on a wide array of products.
• Opportunities for professional development and career advancement within a growing national retail chain are plentiful.
• Our client invests in continuous training and leadership development programs.
• The role offers exposure to strategic decision-making and the chance to shape operational direction.
• A dynamic and supportive work environment is guaranteed.
• This position is based in the accessible and vibrant retail landscape of Randburg , with a hybrid work arrangement for certain management duties.