Retail Operations Supervisor

Placements24; Stellenbosch; Hybrid; ZAR 216,000 - 264,000; Full time

Benefits offered by this job

Staff discounts on merchandise

Opportunities for professional growth

Dynamic retail environment

Job summary

Placements24 is seeking an experienced Retail Operations Supervisor to oversee the smooth running of store operations in Stellenbosch. The role focuses on delivering excellent customer service, leading a team, and ensuring consistent operational standards.

Ideal candidates will have a strong retail supervision background and a commitment to excellence in store management within the Western Cape region. Competitive salary and growth opportunities are offered in a supportive environment.

Qualifications

• Previous experience in a Retail Operations or supervisory role.
• Strong understanding of retail store operations, customer service, and team management.
• Excellent leadership and communication skills.
• Ability to problem-solve and make effective decisions.
• Organizational skills to manage daily tasks and priorities efficiently.

Responsibilities

• Supervise and support the retail team, ensuring they provide excellent customer service and adhere to company standards.
• Oversee daily store operations, including opening and closing procedures, cash handling, and security.
• Manage inventory levels, stock replenishment, and merchandising to optimize sales and presentation.
• Ensure compliance with health, safety, and operational policies and procedures.
• Assist in staff training and development, fostering a positive and productive work environment.
• Monitor store performance, identify areas for improvement, and implement solutions.

Skills

Retail supervision

Customer service

Team management

Leadership

Problem-solving

Organizational skills

Job description

About the Role

Our client is looking for a proactive and experienced Retail Operations Supervisor to oversee the smooth running of their store operations in Stellenbosch . This role involves ensuring high standards of customer service, managing staff effectively, and overseeing day-to-day operational activities. You will play a key part in driving operational efficiency, implementing company policies, and contributing to a positive team dynamic. The ideal candidate will have a strong background in retail supervision and a commitment to excellence in store management within the beautiful Western Cape region.

Key Responsibilities

• Supervise and support the retail team, ensuring they provide excellent customer service and adhere to company standards.
• Oversee daily store operations, including opening and closing procedures, cash handling, and security.
• Manage inventory levels, stock replenishment, and merchandising to optimize sales and presentation.
• Ensure compliance with health, safety, and operational policies and procedures.
• Assist in staff training and development, fostering a positive and productive work environment.
• Monitor store performance, identify areas for improvement, and implement solutions.

Requirements

• Previous experience in a Retail Operations or supervisory role.
• Strong understanding of retail store operations, customer service, and team management.
• Excellent leadership and communication skills.
• Ability to problem-solve and make effective decisions.
• Organizational skills to manage daily tasks and priorities efficiently.

Benefits

• Competitive annual salary.
• Opportunities for professional growth and advancement.
• Staff discounts on merchandise.
• A supportive and dynamic retail environment in Stellenbosch .
• Contribution to the success of a well-regarded retail brand.