Retail Operations Supervisor

Placements24; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Employee discounts

Professional development

Medical aid

Dynamic work environment

Job summary

Placements24 is seeking an experienced Retail Operations Supervisor for our Upington store. You will oversee daily store operations, manage staff, and uphold high service standards to deliver an excellent retail experience.

You will work with the Store Manager to implement operational strategies, train team members, and ensure adherence to company policies, driving performance and efficiency in a dynamic retail environment.

Qualifications

• Experience supervising retail staff.
• Strong leadership and communication skills.
• Experience with inventory management and POS systems.
• Ability to motivate and develop staff.
• Commitment to delivering excellent customer service.

Responsibilities

• Supervise and guide daily activities of store staff, ensuring productivity and adherence to standards.
• Assist in managing inventory, including receiving, stock control, and merchandising.
• Ensure compliance with operational policies, safety regulations, and security procedures.
• Train new employees on store operations, product knowledge, and customer service expectations.
• Address customer concerns and ensure a high level of customer satisfaction.

Skills

Leadership

Communication

Team management

Inventory management

POS systems

Staff motivation

Tools

POS systems

Job description

About the Role

Our client is seeking an experienced and proactive Retail Operations Supervisor to oversee daily operations at their store in Upington. This role is essential for ensuring the smooth running of the store, managing staff effectively, and maintaining high standards of customer service and operational efficiency. You will work closely with the Store Manager to implement operational strategies, train team members, and uphold company policies. This position requires strong leadership skills and a dedication to providing an excellent retail experience for all customers.

Key Responsibilities

• Supervise and guide the daily activities of retail staff, ensuring productivity and adherence to standards.
• Assist in managing inventory, including receiving, stock control, and merchandising.
• Ensure compliance with all operational policies, safety regulations, and security procedures.
• Train new employees on store operations, product knowledge, and customer service expectations.
• Address customer concerns and ensure a high level of customer satisfaction is maintained.
• Support the Store Manager in achieving store performance targets and operational goals.

Requirements

• Previous experience in a supervisory role within the retail sector is essential.
• Strong leadership, communication, and team management skills.
• Proficiency in retail operations, including inventory management and POS systems.
• Ability to motivate and develop staff members.
• Commitment to delivering exceptional customer service.

Benefits

• Competitive salary with performance incentives.
• Opportunities for professional development and advancement in retail management.
• Employee discounts on store products.
• A dynamic and engaging work environment.
• Comprehensive benefits package including medical aid.