Retail Operations Supervisor - Soweto

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Medical aid contributions

Career growth opportunities

Job summary

Placements24 in Soweto, Gauteng is seeking a dedicated Retail Operations Supervisor to oversee daily store activities and support the Store Manager. The role requires on-site presence with hybrid flexibility for administrative tasks, focusing on efficiency, service quality, and team guidance.

You will supervise operations, assist with inventory, and drive sales targets while maintaining high customer service standards.

Qualifications

• High school diploma or equivalent.
• Previous experience in a retail supervisory or senior sales associate role is required.
• Familiarity with POS systems and basic computer skills.

Responsibilities

• Supervise daily retail operations, ensuring adherence to company standards and procedures.
• Assist in managing inventory, including receiving, stocking, and conducting stock counts.
• Monitor sales performance and support the team in achieving targets.
• Provide guidance and support to retail associates, fostering a positive team environment.
• Ensure excellent customer service is provided at all times.
• Handle customer inquiries and resolve issues effectively.
• Maintain store presentation, cleanliness, and safety standards.
• Assist with opening and closing procedures.

Skills

Retail supervision

Leadership

Communication

Teamwork

Time management

Education

High school diploma or equivalent

Tools

POS systems

Basic computer skills

Job description

About the Role

Our client is looking for a dedicated and proactive Retail Operations Supervisor to join their team in Soweto, Gauteng . This role is essential for overseeing the daily operational activities of the store, ensuring efficiency, and maintaining high standards of customer service. The supervisor will support the Store Manager in leading the team, managing inventory, and upholding store policies. This hybrid position requires regular on-site presence for operational oversight and team guidance, with some flexibility for administrative tasks. If you have a strong work ethic, excellent organizational skills, and a passion for retail, this opportunity in Soweto is ideal for you. You will play a critical role in the smooth functioning of the store and contribute to a positive customer experience.

Key Responsibilities

• Supervise daily retail operations, ensuring adherence to company standards and procedures.
• Assist in managing inventory, including receiving, stocking, and conducting stock counts.
• Monitor sales performance and support the team in achieving targets.
• Provide guidance and support to retail associates, fostering a positive team environment.
• Ensure excellent customer service is provided at all times.
• Handle customer inquiries and resolve issues effectively.
• Maintain store presentation, cleanliness, and safety standards.
• Assist with opening and closing procedures.
• Support the Store Manager in training new staff members.

Requirements

• Previous experience in a retail supervisory or senior sales associate role is required.
• Strong understanding of retail operations and customer service principles.
• Excellent leadership and communication skills.
• Ability to work effectively in a team and independently.
• Good organizational and time management skills.
• Familiarity with POS systems and basic computer skills.
• High school diploma or equivalent.
• Flexibility to work various shifts, including weekends and public holidays.
• Must be able to commute reliably to Soweto, Gauteng .

Benefits

• This role offers a competitive salary, employee discounts, and opportunities for career growth within the company.
• Our client provides a supportive and collaborative work environment.
• Benefits may include medical aid contributions and ongoing training.